Customer Service Representative

Dixon is looking for an entry level Customer Service Representative to join our team in Houston, TX.  The CSR will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Bachelor's degree preferred.  

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! 

RESPONSIBILITIES:  

• Providing support to both internal and external customers
• Responding to email and phone inquiries
• Accounts receivable functions
• Manage customer invoicing
• Assist with special projects as needed

COMPETENCIES:  

• Excellent customer service skills and positive attitude
• Ability to communicate effectively; must be a good listener
• Ability to remain calm under pressure, but have a sense of urgency
• Ability to resolve customer inquiries efficiently and prioritize requests
• Strong ability to handle challenges and multitask
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills; Microsoft Office and various software programs

The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)