TEMP - Sr. Technician, IT Client Services

Who We Are:

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.

What We Do:

Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie)

About the Role:

Deploys and maintains the end user computing environment. Build new hire PCs, mobile devices, and resolve cloud-based issues. Works through moderately complex issues to resolve and close the tickets. May also include supporting the Audio Visual (AV) and associated IT services for the Company such as ensuring that all AV requirements requested by internal customers are met and providing AV/IT technical assistance to the customer as required.

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Your Contributions (include, but are not limited to):

• Complete complex and\or technical projects

• Install and configure computer hardware, software, systems, phones, mobile devices, and printers

• Provide support for business applications

• May provide guidance to junior technicians, contractors and temporary workers

• Test new technology and provide feedback and recommendations

• Notate all work in service-now ticketing system

• Monitor and maintain cloud applications including Office 365

• Provide technical support across the company (in person or over the phone)

• Respond in a timely manner to service issues and requests

• Repair and replace equipment as necessary

• Other duties as required

Requirements:

• High School Diploma / Associates degree and 4+ years of related experience

• May require special certification

• Work advanced level support tickets

• Mentor junior technicians, contractors, and temporary workers

• Complete highly complex and\or technical projects

• Install and configure computer hardware, software, systems, phones, mobile devices, and printers

• Expert with iPhone and iPad setup and support

• Work with vendors and business partners to setup and troubleshoot lab equipment

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