Operational Risk Officer - VP - C13 - (Hybrid)

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Global Lending Operations (GLO) serves as the foundation of Citi Loan Servicing, specializing in the execution of loan closings, servicing, and compliance. This team ensures meticulous management of the loan portfolio from initiation through maturity, reinforcing the bank’s commitment to delivering customized financial solutions to clients. The Lending Ops Group is instrumental in upholding Citi's reputation for reliability and financial integrity.

The Safety and Soundness utility team is responsible for the bank’s financial stability and regulatory compliance through identifying and managing risk(s), implementing effective internal controls, testing to analyze the limits of the organization’s capabilities and providing reports to ensure Citi’s compliance with regulatory expectations. The utility team requires collaboration with all business units across the organization to ensure the highest level of industry practices are employed.

The Safety & Soundness team is responsible for managing, supporting, and supervising regulatory, risk, and control processes across Commercial Lending Operations, partnering with key stakeholders in Lending Operations, Risk & Control, Finance, 2nd and 3rd Lines of Defense.  This utility team will participate in the on-going design, self-assessment, implementation, and enhancement of the supervisory and control framework required ‘on the ground’ in Lending Operations to deliver both current and future state success. This includes matters including but not limited to management of issues including Corrective Action Plans and monitoring emerging risk trends and controls oversight. Additional responsibilities include initiatives on data analytics, proactive identification of emerging trends by utilizing data, and supporting the operation in identifying solutions that can improve client delivery.

Expectation is for individuals to be accountable, results oriented and uphold high ethical standard to build and maintain credible and trustworthy relationships with stakeholders.

Responsibilities:

·    Lead and execute the day-to-day activities of the team, which include monitoring the implementation of supervisory plans and control frameworks, ensuring compliance to established regulations, policies, and standards. In addition, lead the management of OREs through their lifecycle.

·    Manage the ongoing design, self-assessment, implementation, and enhancement of supervisory and control frameworks, ensuring robust oversight and control

·    Maintain a strong working relationship with business partners across all the lines of defense to ensure smooth resolution of any requests, inquiries, issues around safety and soundness processes

·    Directly impact the safety and soundness team by collaboratively ensuring the successful delivery and execution of key safety and soundness procedures and processes from start to finish

·    Facilitate and oversee the integration of controls into ongoing transformation efforts within Global Lending Operations

·    Analyze safety and soundness processes data to identify trends, issues and opportunities for improvements and provide strategic insights and actions

·    Develop and implement strategic plans which include new processes and best practices to improve safety and soundness process operations, and achieve departmental goals

·    Provide guidance, support and mentorship to the team members, fostering a collaborative and high-performance environment

·    Tracks and ensures the team meets the KPI & SLA related to safety and soundness

·    Assess the validity and effectiveness of proposed Activity, Risk, Control and Monitoring (ARCM's)

Soft Skills:

·    Demonstrates exceptional leadership and communication skills needed to articulate vision, drive change, and inspire team performance

·    Expertise in strategic thinking and decision-making capabilities to align departmental goals with organizational objectives

·    Expertise in conflict resolution and relationship management to foster a collaborative team environment

·    Understanding of advanced project management skills, ensuring the efficient allocation of resources and meeting of deliverables

·    Ability to motivate, guide, and inspire team members to reach team objectives

·    Able to build and maintain positive relationship