Senior Program Manager, SpringWorks

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced, highly effective Senior Program Manager to lead complex initiatives across multiple service offerings. Reporting to the SpringWorks Director, this role will act as the key driver for SpringWorks cross-functional program management through strong communication and collaboration skills. They are a generalist that could work across many programs in their time at Spring, but initially starting on the core infrastructure needed to support existing service offerings. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment. 

What you'll be doing:

• Program Management:
• Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
• Strong focus on working with cross-functional teams to serve as the operational SME and drive forward the build and delivery of foundational and new service areas.
• Drive on-time and on-budget delivery of designated program priorities 
• Own the planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
• Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies 
• Performance Monitoring and Reporting
• Support the set up of scalable processes for program tracking and KPI monitoring
• Drive the tracking and reporting of KPIs across your programs to measure the effectiveness and efficiency.
• Build actionable insights to shape program strategy and delivery
• Support in the embedding of a data-driven culture across SpringWorks
• Cross-Functional Collaboration:
• Build strong relationships across other departments, including other SpringWorks teams; Product and Engineering; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes 
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
• This role reports to the Director, SpringWorks Program Operations
• Willing to travel as needed (20-30%)

What success looks like in this role:

• On time, on budget delivery of program initiatives
• Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

What we expect from you:

• Bachelor’s degree or equivalent experience required 
• 5+ years of experience working in operatio