Clinical Operations Manager

 

Position Title:

Clinical Operations Manager

Department/School:

School of Science

Salary/Pay Rate:

$60,000 - $70,000

Job Summary:

Marist University Physician Assistant Program is seeking a highly motivated, energetic candidate with experience in healthcare to manage the program’s clinical operations. The candidate would join a team of hardworking individuals, committed to excellence in education, service, and creating a sense of community. The ideal candidate is a detail-oriented college graduate with 2-3 years of experience in a healthcare setting working directly to support Physician Assistants or Physicians. The candidate would demonstrate a working knowledge of healthcare policies, procedures, roles, and be able to interact with students, faculty, and staff in a fast-paced, team environment.

Major Duties and Responsibilities:

• Ensure regulatory compliance with HIPAA in managing didactic & clinical student health information
• Manages the personnel functions of Standardized Patients including scheduling, attendance, and payment
• Supervises Standardized Patients
• Coordinates training of Standardized Patients with faculty
• Monitors & analyzes clinical year logs and data and participates in the program’s assessment process
• Manage clinical program data including health, site, preceptor, student, and program information
• Performs routine audits of clinical program data and takes initiative to improve deficiencies
• Maintains frequent and meaningful communication with the Clinical Coordinators
• Proactively identifies and participates in the acquisition of new clinical sites
• Assists with core administrative functions for the clinical year
• Manages the public relations between clinical sites and the program
• Provide input into program-related activities and development
• Provide high-quality work demonstrating initiative, professionalism, and significant attention to detail

Minimum Qualifications:

• Bachelor’s Degree
• Data management experience
• Administrative & customer service experience
• Detail and team oriented, with excellent communication skills
• Knowledge of medical terminology, basic healthcare roles, responsibilities, and policies.
• Ability to effectively interact with medical staff at clinical sites
• 1-year experience in a healthcare setting

Essential Functions:

• Serve as initial point of contact for clinical preceptors, administrators, and support staff
• Schedule clinical rotations in collaboration with the Clinical Coordinator(s)
• Schedule clinical site visits and student site visits
• Perform an evaluation for initial site visits for new clinical sites either in person, or virtually
• Support the program in preparing accreditation data & documentation:
  • Maintain and update records for all clinical sites & preceptors in accordance with ARC-PA requirements.
• Ensure timely completion of student onboarding documents and medical requirements
• Evaluate student health information ensuring documents are compliant with ARC-PA standards, while maintaining HIPAA compliance
• Evaluate site specific onboarding requirements and ensure that onboarding requirements are met by all students
• Assist in clinical site acquisition by conducting site outreach and initial site contact under the oversight of the Clinical Coordinator(s)
• Coordinate & setup technology for program medical simulations including:
  • Troubleshoot technical problems on remote platforms
  • Schedule, monitor, and run on site or remote encounters between students, faculty, and standardized patients
• Track assignment due dates
• Log & file student assignments
• Assist the Clinical Coordinator(s) in scheduling student call-back days
• Coordinate standardized patients in collaboration with the Clinical Coordinator(s)
  • Log standardized patient hours for payment
• Primary manager for clinical year information including rotation documentation and student logging
• Proctor examinations:
  • End of rotation examinations
  • Didactic examinations, as needed
• Plan program events including:
  • Annual preceptor appreciation event
  • Annual career fair in collaboration with the Center for Career Services
  • Preceptor awards
  • White coat ceremony in collaboration with the business manager & program director
• Coordinate preceptor and clinical site payments
• Document meeting minutes for w