Client Service Supervisor

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

At BBH, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

About the team:

In the Client Service Group, we believe collaboration is not only important to the development of our team, but we also believe it’s a key component to delivering an exceptional level of client service, minimizing risk and maintaining a growth-oriented learning environment for the future. We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate trainings and mentorship opportunities that will enable you to build on to your skill set and further your career in this competitive industry.

As a member of the Client Service Group, Fund Accounting team, you will help clients improve performance in all aspects. You will serve as a vital conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.

To be successful, you’ll need to:

-Be attentive to your team and your clients. Take time to really listen to your client’s needs, understand their goals and how you can improve their experience.

-Demonstrate a goal-oriented focus. As a supervisor, you will need to set goals for your team and empower each team member to meet objectives on an individual and team level.

-Be efficient and effective. In a fast-paced environment, having the focus and motivation to get things done is crucial.

Responsibilities

• Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts
• Coordinate and participate in client meetings and deliverables
• Serve as a key point of contact for external clients with regard to daily servicing inquiries
• Build overall credibility and foster trust with clients
• Identify ways to improve productivity and efficiency to enhance client experience
• Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved
• Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services level
• Participate in intra/inter-departmental projects and initiatives
• Recognize opportunities to achieve greater internal operational effectiveness
• Assist in the coordination of new business, product implementations and conversions
• Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks
• Conduct annual performance appraisals and provide regular feedback based on development plans for direct reports
• Develop key internal relationships to proactively aid in the resolution of client issues
• Remain knowledgeable of changing industry initiatives and the regulatory environment
• Exhibit a sound understanding of BBH products a