Patient Coordinator

Job DetailsJob Location: Worcester, MA 01605Position Type: Full TimeSalary Range: $20.00 - $24.00 HourlyJob Category: Health CareAt Worcester Dental Arts, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you. 

Responsibilities

Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit  

Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise  

Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication  

Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments  

Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy  

Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals  

Maintain accurate patient records and ensure all processes align with HIPAA standards  

Contribute to a clean, organized, and professional front office environment  

Support the team with onboarding, training, and day-to-day office operations  

Perform other duties and responsibilities as assigned by management 

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office. 

Full-time Benefits 

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including: 

Health insurance starting on your first day of employment 

Vision insurance  

Paid vacation time  

Paid holidays  

Paid sick time  

Dental and orthodontic benefits  

401(k) retirement plan with employer contribution 

Consistent, set schedule (no weekends!) 

#simplyden
Qualifications

Previous experience in a dental office setting is preferred 





Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired  





Proven ability to manage a busy schedule and multitask in a fast-paced environment  





Strong communication skills with the ability to confidently speak with patients about treatment and finances  





High attention to detail and accuracy in handling patient information and payments  





Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients 





Comfort using practice management software and standard office tools