Local Area Network (LAN) Field Operations (FO) Network Engineer (INFORMATION SYSTEMS ANALYST II Opti

Position Title:  Information Systems Analyst II Option N

Agency :  Department of Innovation and Technology 

Posting Date: 05/30/2024
Closing Date: 06/12/2024 
Salary:   (Effective 07/01/24) $7,491 - $11,015  
Job Type:   Salaried 
County:   Sangamon  
Number of Vacancies:   6  
Plan/BU: RC063   

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution

 

Posting Identification Number  37303 

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a LAN FO Network Engineer performing complex, professional advisory and technical functions for Local Area Network (LAN) Services supporting multiple statewide applications. The ideal candidate will have experience in Cisco LAN switching configuration and troubleshooting, Transmission Control Protocol/Internet Protocol, Quality of Service, VLAN design, DNS/DHCP, Network Diagnostic and Management Tool Integration (Traffic analyzers) Sniffers, Wireless LAN configuration and troubleshooting, and LAN design and capacity planning.  If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Function 1

35% Under administrative direction, serves as a Local Area Network (LAN) Field Operations (FO) Network Engineer for the Department of Innovation & Technology (DoIT):

• Troubleshoots, configures, and resolves complex network issues reported by customers and monitoring systems.
• Performs enterprise level computer networking support including installing and troubleshooting complex network problems independently.
• Confers with customers in high stress situations to troubleshoot complex systems, end-user communication problems, and network hardware and software problems utilizing various utilities and diagnostic tools such as network monitoring systems including but not limited to: Fluke Cable Systems, Cisco Prime, OpManager, and Netscout traffic analyzers.
• Recommends resolutions to prevent issues.
• Monitors trouble tickets to ensure Service Level Agreements are providing break/fix services to agencies within listed time frames.
• Escalates time sensitive trouble calls to senior staff or appropriate vendor for faster resolution time.
• Utilizes Transmission Control Protocol/Internet Protocol (TCP/IP), Quality of Service, VLAN design, DNS/DHCP, Network Security, and Network Diagnostic and Management Tool Integration (Traffic analyzers) Sniffers in performance of duties. 

25% Meets with users to determine layout and specifications to