Director of Enterprise IT Operations - Information Technology Services

Job Summary

Reporting to the AVP and Chief Technology Officer, the Director leads all enterprise technology operations across both infrastructure and applications aligned teams, spanning support for capital projects to networking to business-critical applications and data services. You'll be a key strategic partner in decisions that touch every corner of campus — from student-facing services to research computing to the ongoing Cal Poly and Cal Maritime integration. If you thrive at the intersection of technical depth and people leadership, and you're energized by complexity, collaboration, and continuous improvement, we want to hear from you. #CalPolyITS

Department Summary

Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 180 professionals work in a DevOps environment to shape the technology landscape at Cal Poly.

Key Qualifications

• Progressive IT leadership at scale. Eight or more years of increasingly responsible management experience, ideally in a large and complex organization, with demonstrated accountability for enterprise infrastructure reliability, security, and service delivery.
• Cloud and hybrid infrastructure expertise. Hands-on experience leading cloud adoption and integration, particularly AWS,  alongside on-premise services, including familiarity with X-as-a-Service models and platform modernization strategies.
• ITSM/ITIL-grounded service management. Demonstrated experience applying ITSM and ITIL frameworks to service planning, incident and change management, operational performance improvement, and metrics-driven accountability.
• People leadership and organizational development. A track record of building, developing, and retaining high-performing teams and managers, including professional development planning and fostering inclusive, collaborative work cultures.
• Strategic partnership and stakeholder communication. Ability to operate effectively across organizational boundaries, translating technical strategy into institutional value, managing vendor relationships, and representing IT in campus, CSU system-wide, and external engagements.

Education and Experience

• Bachelor’s degree and eight (8) years of progressively responsible management and supervisory experience in computer science, technology or related field.
• Additional qualifying experience may be substituted for up to 4 years of the required education on a year-for-year basis.

Salary and Benefits

The anticipated hiring range for this role is $155,000 - $175,000 Per Year. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impac