About the Team

Our DashPass Partnerships team is dedicated to growing, improving and ensuring the mutual success of our integrated Partners. With our integrations, we manage a customer’s registration, benefit duration, and identification in real-time through custom integrations with our partners. As DoorDash expands the scale and breadth of integrated DashPass offerings, we are seeking talented individuals to join us and further enhance our technical prowess.

About the Role

DoorDash is looking for an Associate Manager to help manage and nurture relationships with our DashPass Partners, a critical part of DoorDash’s subscription business. We are seeking someone to join our team who can dive into data, triage nuanced issues, explain complex technical concepts to stakeholders, and assist our product team in identifying areas of opportunity. DashPass is one of DoorDash’s fastest growing & largest products, meaning you’ll have the opportunity to make a big impact on the company at large.

You’re excited about this opportunity because you will…

• Own the success of our DashPass Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders
• Identify, resolve, and escalate day-to-day integration-related issues
• Serve as the voice of DoorDash in managing external relationships with our DashPass partners, leading implementation and process improvement
• Partner with product, engineering, and growth operations to discover & drive opportunities for improvement that come from data analysis and develop strategies to build and scale our integration platform
• You’ll help define the integrations roadmap in collaboration with other product and operations owners
  
  

We’re excited about you because…

• You’re a problem solver - You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan
• You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
• You are detail-oriented  – You you have meticulous attention to detail, ensuring no small element is overlooked and can capture all details in a way that is understandable to both business and tech
• You’re a project manager - You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once
• You’re highly organized and process oriented - You can drive and manage multiple compliance workstreams, ensuring that all regulatory requirements are meticulously tracked and adhered to
• You are analytical – You are able to interpret complex data and synthesize it into business insights that drive product prioritization
• You are a self starter - You have a proactive attitude and are willing to take the first step when it comes to identifying and implementing opportunities for improvement
• You move fast: speed excites you. You prefer to achieve results today rather than waiting for tomorrow

Qualifications

• 5+ years of experience leading technology integrations / implementation with partners
• Demonstrated technical knowledge of integrations, APIs and, webhooks
• Strong track record of internal and external stakeholder management
• Proven track record of leading initiatives, working cross-functionally and externally to achieve goals, and succeeding in a team environment
• Hands-on experience working with SQL 
• Excellent written and verbal communication skills
• Bachelor’s degree required

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We expect this position to be filled by 8