BFET Case Manager (WSS4): WorkSource Central Basin OCDL
State of WashingtonAbout the role
Posting number: 2026-05220
Department: Employment Security Department
Division: Workforce Services
Job classification: WORKSOURCE SPECIALIST 4
Posting type: Open
Categories: Human Resources, Social Services, Community Development, Economic Development, Customer Service, Education, Training & Library, Career Exploration, Instructor
Summary
This project position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone and in writing in Spanish.
The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026.
The ideal candidate will be open and respond well to change, with the ability to demonstrate empathy and adapt to approaches in problem solving while being respectful of cultural differences with clients and partners. They are highly organized, a strategic thinker, and skilled at remaining calm under pressure.
The Employment Security Department is hiring a part-time, project-based Employment Development Specialist to join the team at the WorkSource Central Basin in Moses Lake where you’ll have the opportunity to meet with members of your community and assist them in removing barriers, finding gainful employment, and connecting them to valuable resources.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Examples of duties
Whether in the Resource Room helping customers, facilitating orientations and career services workshops, or meeting one on one with a job seeker to assess customers work readiness and employability, it is our Employment Development Specialists' goal to engage our job seekers by offering access to the full array of services available through the WorkSource system. As a BFET Case Manager, you will provide training and education with the goal of assisting Basic Food Employment and Training (BFET) clients in attaining gainful employment and self-sufficiency. In this role, you will regularly meet with customers to determine which service best fits their needs and determine where they are in their employment search. Because you will interact with people needing varying levels of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are crucial skills in fostering trusting relationships with customers who may have barriers or facing difficult situations. This role is located in Moses Lake, Washington and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the WorkSource Central Basin office.
Some of what you will do:
- Develops individualized service strategies based on needs assessment and assist customers in establishing self-sufficiency goals and developing and managing service plans to attain those goals.
- Conduct individual interviews to articulate program services and activities; identify components such as individualized and training services, applicable to customer need.
- Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
- Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment.
- Develop individual employment plans; guide customers to effectively use in employment and training programs and services.
- Conduct staff assisted job development, job matches and job follow-up; make
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