Tester Coordinator, Health, Family, & Fitness

Job Title

Tester Coordinator, Health, Family, & Fitness

Job Description

About The Position |

 

As the Tester Coordinator on the Research + Testing’s Health, Family, and Fitness team, you will support Dotdash Meredith’s product testing initiative to create meaningful product insights for our users in the form of original content. You will continue to build a base of on-staff and freelance testers to test products at home and in our labs for various brands, including Verywell Fit, Health, and Parents. You will help support the mission of our team by onboarding, communicating with, giving feedback to, and generally supporting testers throughout the testing period.

• Manage the sign-up process for all health, family, and fitness tests, including matching testers to appropriate tests and products

• Run the tester recruiting and onboarding process for health, family, and fitness brands, including conducting outreach to recruit new testers, reviewing tester applications, and sharing/hosting trainings

• Be the main touchpoint for testers, holding them accountable to deadlines and deliverables

• Review all tester insights and photos to ensure that they are thorough and complete and reach out if additional information is needed and to give feedback 

• Create a process to field tester questions and concerns 

• Manage and update the tester database, ensuring all testers have insights ratings

• Work with operations team to send out and renew tester contracts

• Collaborate with the procurement on managing tester products

About The Team: |

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The Research + Testing team at Dotdash Meredith works to gather brand-specific testing insights and photos through rigorous product testing, which is carefully and meticulously researched and assigned. We collaborate with our edit partners to ensure we are giving our readers the best and most up-to-date product recommendations based on our hands-on testing.

 

About The Position Contributions:

Weight % Accountabilities, Actions and Expected Measurable Results

70% Work with the testers: assigning tests, answering questions, confirming receipt of products, and ensuring they answer all insight questions thoughtfully and submit their photos

15% Recruit new testers: doing outreach, onboarding them with the contracts team, and training them

15% Manage and update the tester database: ensuring all testers have insight ratings and giving feedback

The Role’s Minimum Qualifications and Job Requirements

Education:

 

A bachelor’s degree in communications or a related field.

 

Experience:

 

Two to three years experience in project management, customer success, client services, and/or operations preferred but not required. 

 

Specific Knowledge, Skills, Certifications and Abilities:

 

• Strong communication, organizational, and customer service skills

• A self-starter who is comfortable working in a quickly changing environment

• Proficiency in project management 

• Comfortable working independently and prioritizing across multiple projects

• Thrives on developing best practices and processes

• Experience with tools like Excel, Google Sheets, and/or Airtable

 

% Travel Required (Approximate): 0

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing ddm.hr@dotdashmdp.com.

The Company participates in the federal E-Verify program to confirm the identity and employment authorization