Program Manager

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

A Program Manager is an expert at managing a small non-complex project at Razorfish with delivery oversight. Gradually more client facing, owning the day-to-day project communications on relevant project work. Razorfish Program Managers have a basic understanding of the Razorfish sales cycle and provide light coordination support on new business pursuits. 

Responsibilities:

• Monitoring & Controlling 
  • General Management��
    • Ability to run a small project or track of work, plan, organize and control the activities of other Razorfish disciplines with delivery oversight 
    • Ability to reconcile a project plan if broken assumptions, missed dependencies or risk is presented 
    • Ability to produce effective reports to communicate progress 
    • Ability to establish progress tracking process, and reconcile progress against the plan, monitors project scope and the change control process to ensure that tasks are completed according to schedule and within budget, raises issues to more senior delivery team members for guidance 
    • Ability to maintain portions of a scope matrix or backlog as directed by more senior delivery team members 
    • Knowledge of our standard deliverables and ability to participate in regular reviews of project deliverables with key team members/Client 
  • Methodology & Approach 
    • Understands in greater detail the different delivery methodologies with their pros and cons and its applicability
        or Waterfall 
        or Iterative 
        or SAFE Agile (XP, Scrum, Kanban) 
    • Understanding of different phases in each delivery methodology (Waterfall, Hybrid, Scrum, Kanban, XP) 
    • Awareness of the ceremonies which are prescribed by different methodologies, as well as the ability to participate in the ceremonies 
    • Understands the Roles and Responsibilities for Project Managers across multiple methodologies 
  • Communication & Consulting 
    • Understanding and ability to create messages (verbal or written) in a professional tone 
    • Ability to articulate the actual intended message or statement 
    • Ability to effectively communicate non-ambiguous events (e.g. Status of work) 
    • Knowledge of effective basic communication skills, e.g.: listening, non-verbal, personal skills, clarity and concision, confidence and empathy, open-mindedness, respectful
    • Ability to tailor communication style to internal or external audience 
    • Knowledge of basic types of meetings to be facilitated in a project environment/life cycle, e.g.: project kick-off, daily stand-ups, brainstorming, client status and reviews, difficult conversations, decision-making, or post-mortem
    • Ability to prepare for a facilitated meeting including:  define the meeting, purpose, objectives, agenda, owners; define the meeting format; participant identification; scheduling; length of meeting;setting expectations with all attendees
    • Knowledge of and ability to use basic facilitation tools, such as: white boarding, ‘parking lot’, feedback or visible agenda
    • Ability to set and manage workplace expectations with self and others in context of the organization 
    • Ability to provide and receive feedback openly 
    • Ability to hold others accountable for meeting workplace expectations for ‘organization’ 
    • Ability to set the expectations with team members for Client discretion, time and attendance, out of office communication, and coverage 
    • Ability to understand the concepts of: what is feedback, why it is important to receive and give feedback 
    • Ability to understand the common challenges that we face in feedback conversations and to ask for and receive feedback 
  • Team Management 
    • Knowledge of how to frame or focus a problem 
    • Ability to enable others to act by encouraging collaboration tools and techniques 
• Team Leadership 
  • Strategic Leadership 
    • Ability to engage the team in a c