Director, Global Clients

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

The Director, Global Clients is a sales, strategy, enablement, and account management role that will be focused on Visa’s relationship with one of the world’s leading payment processors.  The client is a global payment and financial technology company with multiple lines of business, including issuer processing, acquirer/acquirer processing, prepaid, digital banking and network services.  They do business in 170 countries and are a member of the S&P500® Index.  They are also one of the world’s largest distributors / enablers of Visa products.

The Director, Global Clients is responsible for identifying and executing on sales opportunities and strategies focused on enabling value-add services, money movement, and other commercial / B2B strategies – sometimes directly to the client, sometimes in an oversight capacity as an enabler for other internal business partners.  The relationship has an added layer of complexity in that the client is at times a consumer of Visa products and services, at times a reseller, at times a competitor, and at times an enabler for our mutual acquiring and issuing clients.  They are a client of Visa, and Visa is (or may be) a client of theirs.  They compete directly with Visa in certain lines of business, and they are also important partners in others.  Due to their size, they are, like Visa and other large players, important stewards of the global payment ecosystem, particularly in the US. 

The Director, Global Clients must be comfortable navigating the complexity of the relationship and making progress while living in the ‘grey zone’ and charting a course on how to add value.  Experience working with Visa’s issuing side products and value-add services such as risk products, experience working in sales and strategic partnerships, experience working with processors, and experience in strategy development and data analytics would all be beneficial. 

The Director, Global Clients will execute on the Global Client team objective of delivering white glove service, faster decision-making, and access to Visa’s best thinking and newest products and services.

The Director, Global Clients will participate in or own the full process from idea generation to client collaboration, to selling the idea through co-creation, contracting, development, and implementation.  The position will work closely with internal and external partners to ensure that we deliver on the promise of One Visa and that we present a holistic story to the client even though the individual solution that we are selling into them may just be one part of it.

The Director, Global Clients will also play an important role in creating connective tissue across different geographies and across different lines of business.  The individual must work collaboratively with the full Visa team supporting this client, even though the team is disbursed across different organizational units, different reporting lines, and different geographies within Visa.  The person must act, deliver, and promote a One Visa, One Team concept.     

The individual will ideally be in Atlanta or Miami but other locations may be considered.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week with a general guidepost of being in the office 50+% of the time based on business needs.

Specific Responsibilities

• Act as a key member of the Global Client team responsible for this important client relationship, with a One Visa team approach to ensuring success with this client.  The individual will work across organizational lines and geographies collaborate effectively with everyone and anyone on the team regardless of reporting lines.  With the client at the center, the individual will lead or support any facet of the business as required to effect sales and relationship excellence and client growth, to influence the client’s vision for the future of electronic payments, and to expand relationships.
• Work collaboratively with the consumer product, value-add services, and commercial money movement organizations, and any of Visa’s speci