Customer Service Associate III
Texas A&M AgriLifeAbout the role
Job Title
Customer Service Associate IIIAgency
Texas A&M Agrilife Extension ServiceDepartment
Extension Information TechnologyProposed Minimum Salary
CommensurateJob Location
College Station, TexasJob Type
StaffJob Description
About Texas A&M AgriLife
Texas A&M AgriLife is comprised of the following Texas A&M University System members:
As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.
Click here to learn more about how you can be a part of AgriLife and make a difference in the world!
Position Information
Are you an experienced technology sales consultant who enjoys helping people choose the right hardware—but is ready to leave late nights, weekends, and sales quotas behind? If you like optimizing performance, matching specs to real needs, and working regular hours, this role may be your next step.
The Customer Service Associate III staffs the TechBuy store and serves as a knowledgeable resource for stakeholders across multiple State agencies and vendors. You’ll help translate technology requirements into accurate purchasing decisions and support special order requests in a professional, service‑focused environment.
The Customer Service Associate III works under general supervision to provide comprehensive customer service, administrative support, and operational coordination to multiple departments, programs, or offices. Serves as a senior-level customer service resource ensuring consistent service delivery, and supporting compliance with established policies and procedures. This position is responsible for staffing the TechBuy store during regular business hours and serves as a technical liaison between internal stakeholders and external vendors for special order requests. This is not retail sales—no commissions, no nights, no weekends, and an opportunity to build a career with State benefits.
Apply today to turn your technology expertise into a stable, weekday career supporting AgriLife Education, Extension, Research, and business operations through TechBuy.
Responsibilities:
TechBuy Store
Responsible for staffing and supporting the TechBuy store during regular business hours (8:00 a.m. – 5:00 p.m., Monday through Friday).
Serves as an information resource for customers, stakeholders, and departmental staff regarding technology hardware offerings, services, processes, and requirements.
Technical Liaison Duties
Acts as a technical liaison between stakeholders submitting special order requests and vendors, facilitating communication, clarifying requirements, and supporting order fulfillment.
Coordinates with internal partners and vendors to ensure accurate specifications, timely processing, and resolution of order-related issues.
Administrative and Records Management
Oversees records management activities to ensure compliance with institutional policies, retention requirements, and operational standards.
Compiles and analyzes data to prepare correspondenc
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