Lead Applications Support Specialist

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

External US

Job Purpose:

The Lead Application Support Specialist serves as subject matter expert and as primary consultant to both customers and coworkers for all Fujifilm Clinical Information Systems products.

 

Duties and responsibilities

• Clinical Duties include but are not limited to the following:
  • Analyzes and designs clinical workflow and utilizes change management techniques to facilitate process improvement to customers utilizing the Synapse EIS products.
  • Creates and provides customer focused training materials and courses on the Synapse EIS product family.
  • Serve as a mentor and reference to internal Fujifilm resources
• Technical Duties include but are not limited to the following:
  • Highly proficient in the HL-7 standard and interface design
  • Competent with database design and SQL query for Oracle and MSSQL
  • Able to lead and design database migration projects from disparate systems
  • Understand troubleshooting methodologies for Microsoft server and IIS web hosting, Cloud hosting, and Microsoft Services
• Radiology business duties and responsibilities include but are not limited to the following:
  • Provide basic business analytics and data mining techniques to obtain required management reporting and trending using standard SQL query and database architecture of Fujifilm EIS products.
  • Proficient in HIPAA requirements and how they apply to Radiology applications providing consulting services to Fujifilm customers on the topic.
  • Required to have working knowledge of medical billing terminology, imaging patient workflow and efficiency, and business level reporting needs of Imaging Center, Hospital, and private practice operations.
  • Reviews, interprets, and monitors regulatory requirements as mandated by local, state, and federal rules and Imaging Practice guidelines. Ensures that regulatory requirements are respected and practiced as part of HCUS product offerings.
• Continuous process improvement
  • Must participate in and lead Software quality control for release process
  • Must participate in regular teaching of Fujifilm employees of new offerings and processes with Fujifilm products
  • Assist management in business reporting needs
  • Serves as a Leader within Enterprise Information Systems Implementation team
• Other Duties include but are not limited to the following:
  • Actively participates in pre and post sales engagements with deliverables including needs analysis, strategic roadmaps, and detailed process designs.
  • Assists in product roadmap definition and clarification of needed feature functionality of software to meet customer needs.
  • Manages client expectations to ensure customer satisfaction. This position can include both implementation as well as post go live follow up.
  • Performs other duties as may be assigned by management.
• Maintains a safe work environment. Takes corrective action, where appropriate.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

• Experience Requirements
  • 9 years of experience in related Diagnostic Imaging or imaging Informatics disciplines
  • 5 years’ healthcare technology implementations and/or management to include HL-7, Database experie