Airport Customer Service Supervisor-ICT

General information

Job Title Airport Customer Service Supervisor-ICT Date Wednesday, November 27, 2024 State Kansas City Wichita Base Pay Rate: $ 18.50 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift

Requirements and Description

The Customer Service Supervisor safely and efficiently leads and coordinates the efforts of customer service/ ramp personnel and ensures the timely delivery of all services for airlines as contracted. The Customer Service Supervisor takes accountability for safety, operation standards, training, and policy implementation.

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits, Unifi policies and safety procedures, and all applicable laws.
• Enforces Company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with Manager concerning any problems or issues.
• Schedules and conducts shift meetings, observations
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., ramp, cabin service, cargo, baggage, passenger service).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Responsibilities for Customer Service Supervisor

• Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
• Maintain on-time connections by guiding aircraft to and from gate positions
• Protect baggage and other equipment from damage, loss, and weather conditions
• Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
• Assist with record-keeping and documentation to ensure correct routing of baggage
• Adhere to safety guidelines and maintain safe working conditions
• Report equipment problems and breakdowns to facilitate fast repairs
• Able to perform trainer duties

Qualifications for Customer Service Supervisor 

• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
• Familiarity with basic computer programs to assist with record-keeping and baggage routing
• Possess a valid driver's license with a good driving record.
• Flexible schedule allowing work during nights, weekends, and holidays. Some shif