Culinary Front of House Lead

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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

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Department Description:

Our in-house culinary team consists of food & beverage specialists who leverage their well-developed hospitality skills and expertise in combining food, beverage, and exemplary service to create unique and memorable experiences for guests of all types. We leave egos at the door, strive for constant personal and professional development, and maintain a healthy work/life balance. We cultivate a "start-up culture" that keeps us focused on delivery quality, speed, execution, and unrivaled “Customer Wow!”
 

Role Description:

The Exhibition Kitchen Front of House Lead reports to the Front of House Manager and works hand in hand with the Chef, Cooks and multiple internal business partners . In this role, you would oversee service while providing exceptional hospitality to all guests and employees alike. Amongst other unlisted tasks, you would be responsible for all front-of-the-house services related to the ‘Ohana Floor Exhibition Kitchen, including full table service, reception set up and service, beverage service, and directing service staff (employees & contractors). Impactful members in this role are natural-born connectors who constantly work to establish and grow relationships with key internal members and teams over time. This position requires flexibility as operations may change on a day-to-day basis depending on planned events.

Your Impact (Success):

Success in this role will be measured by your ability to: deliver premier service to guests and employees; organize and curate a wide range of food and beverage events; consistently lead with high emotional intelligence and self-awareness; partner internally with other culinary team members, Events teams, Facility teams, operating / business units, and partner organizations; clearly and effectively report on current, upcoming, and past projects; track spend and accurate billing for culinary services; chip in to an energetic, engaging, and upbeat work environment; maintain a healthy work/life balance.
 

Your Impact (Responsibilities):

• Maintain operational excellence by preparing and regularly updating and following standard operating procedures (SOPs)
• Establish, follow, and enforce sanitation standards and procedures; comply with health and legal regulations; maintain security systems.
• Take full ownership of food and beverage service originating in the Exhibition Kitchen
• Organize logistics, from beginning to end, for internal events hosted by our internal customers
• Purchase, store, and inventory a selection of wine, beer, and spirits
• Build professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal/professional networks, benchmarking state-of-the-art practices, participating in professional societies.

Minimum Qualifications (Required) :

• High-level fluency in English (reading, writing, speaking & listening)
• Extensive knowledge of food and beverage with special emphasis on wine
• Minimum 4 years of restaurant service experience with at least 1 years of people management experience
• Extensive experience leading refined dining events
• Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)
• Excellent guest engagement skills, with the ability to anticipate guest needs over time
• A highly tuned attention to detail, regarding the physical spaces, guest interactions, table markings, glassware. Overall Event readiness
• Understanding of Salesforce standards and what creates a high-quality experience
• Ability to work with utmost discretion and confidentiality
• Self-awareness and the ability to provided servant leadership
• Must be able to work on one's feet for up to 8 hours per shift if necessary
• Must be able to lift 50 pounds and carry it at least 8 meters/27 feet unassisted<