Junior Customer Relations Executive

<div class="content-intro"><p>Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.</p> <p>If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.</p></div><p><strong><span style="text-decoration: underline;">Junior Customer Relations Executive</span> - Customer Relations Team</strong></p> <p><strong>Ebury Madrid&nbsp;- Office based</strong></p> <p>We are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.</p> <p><strong>About you:</strong></p> <ul> <li>A passionate individual with a strong interest in client servicing</li> <li>Prepared to go the extra mile to exceed customer expectations and experience</li> <li>Desire to deliver best in class service, to support our industry-leading offering</li> <li>Strong written and verbal communication skills</li> <li>Strives in a high pressure/pace environment</li> <li>Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)</li> <li>Managing workload around tight time constraints</li> <li>Confidence in liaising and mediating between multiple internal departments to find solutions</li> <li>Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills</li> <li>Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients</li> <li>Resolve client issues as they arise</li> <li>Ability to multitask/prioritise – working around the daily deadlines</li> </ul> <p><strong>Commercial awareness:</strong></p> <ul> <li>Confidence to promote the company offering and awareness to identify new opport