Senior Operations Analyst

About MediaRadar:

MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.

With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.

Our Content & Data Operations team is the engine behind this intelligence. We work on turning unstructured global ad data into the highly accurate, AI-ready datasets that our clients rely on to make high velocity and impactful media decisions.

Position Summary:

About this Opportunity:

The Sr. Operations Analyst is a recognized expert with deep, specialized knowledge and broad business understanding, setting technical and procedural direction for global, complex, high-impact initiatives. You will own the execution of strategic projects that span multiple stakeholders, apply your expertise to scale solutions across global teams and systems, and serve as a technical leader who raises the bar on quality, collaboration, and process excellence.

This is a role for someone who operates with a high degree of business acumen, thrives on solving advanced technical and functional challenges, and is energized by driving meaningful improvements across global operations.

About the Team:

The Content & Data Operations team sits at the center of MediaRadar’s intelligence platform. Sr. Operations Analysts play a pivotal role in this ecosystem — owning creative types and priority industries at a global level, driving process improvements, partnering cross-functionally with Product, Commercial, Governance, and ML teams. You will set standards, champion quality, and ensure our operations run at peak performance.

Requirements

Primary Responsibilities and Impact Drivers: (not limited to)

Global Operations Ownership

•  Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy.
• Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates.
• Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution.
• Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality.

Advanced Troubleshooting & Quality

• Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed.
• Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance.
• Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist.
• Participate in day-to-day quality exercises as needed.

Project & Change Management

• Own global Operations strategic projects for process.
• Own project management for the effective rollout of global Operations system and/or process changes.
• Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications.
• Participate in innovation idea reviews and provide insight on impact and feasibility.

Systems & Product Catalog Expertise

• Maintain master knowledge of Operations systems, creative types, and the product catalog.
• Create and update complex product records within a centralized Product Catalog while following strict governance standards.
• Serve as a point of contact for establishing ground truth and master knowledge of the product catalog.
• Participate in UAT of assigned creatives, providing structured feedback for system and process enhancements.
• Partner with Leadership for vendor communication for global creative and industry ownership and change management.

Data & Business Insights

• Analyze data to make business recommendations and report on data volume, coverage, status, and other key p