Call Center Representative - Part-time Days

It's more than a career, it's a calling.

MO-SSM Health Integrated Health Technologies

Worker Type:

Regular

Job Highlights:

Sign-on Bonus Eligible

(Sign-on bonuses are for external qualified candidates.  Internal candidates – check with your recruiter to see what options are available for you)

This is a part-time day-shift position working 3 days per week, Monday, Thursday and Friday from 8am-4:30pm (Fridays are from 8a-4p).  No weekends.

The call center is located at 7980 Clayton Road in Richmond Heights. Very high call volume (70-100 calls per day). Ideal candidate must be able to work well under pressure, have excellent customer service skills and phone etiquette. No face-to-face patient interaction - all on the phone.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Department:

8566000125 STLMG Contact Center - Specialty

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

24

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.