Front Desk Agent (Full-Time)

Job Title: Front Desk Agent (Full-Time)

FLSA Classification: Nonexempt (Hourly)

Salary Range: $18.00

Reports to: Guest Experience Manager

Summary/objective: The Front Desk Agent serves as our guests first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. The main goal for the Front Desk Agent is to help create a pleasant and memorable stay for our guests.

• Weekends, Nights, Holidays are a requirement.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
• Conforms to AAA Four Diamond Standards.
• When appropriate, up sell products and services
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Record guest comments or complaints, referring customers to managers as necessary.
• Deposit guests valuables in hotel safes or safe-deposit boxes.
• Date-stamp, sort, and rack incoming mail and messages.
• Perform all other duties as assigned by management.
• Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
• Adhere to all Health and Safety policies and procedures.

Work environment

• Working conditions are based in a hospitality setting.
• Associates may be exposed to weather conditions prevalent at the time.
• Noise level in work environment is usually moderate.
• Exposure to cleaning solvents and chemicals.

Physical demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs and standing at a desk/workstation for the duration of the shift.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and