Energy Programs Scheduler (37.5 hr/wk), ($18.20-$19.30)

Description

DEPARTMENT: Energy Department 

POSITION TITLE: Energy Programs Scheduler 

LOCATION: Greenfield 

STATUS: Non-Exempt 

SUPERVISOR: Operations & Vendor Coordinator 

POSITION SUMMARY

Responsible for scheduling Electrical Efficiency, Weatherization, Air Source Heat Pump (ASHP), Heating System, and Home Repair assessment appointments with energy program clients and technicians. Assist with reminders to scheduled clients and provide telephone and administrative support for the department. 

ESSENTIAL RESPONSIBILITIES

1. Answer phone calls and return voice messages.
2. Schedule Electrical Efficiency, Weatherization, ASHP, Heating System, and Home Repair Assessment appointments for eligible clients.
3. Create job numbers in database and job folders once client is scheduled.
4. Answer general questions pertaining to the Energy Department.
5. Maintain basic information and resources of the other Agency programs to direct and assist clients.
6. Update databases with pertinent information.
7. Follow program guidelines for the use of all required database systems including but not limited to SharePoint, CSG Identity, CSM, InDemand, Monday.com Boards, excel spreadsheets and others as required.
8. Provide follow-up services to clients who receive services in accordance with program guidelines.
9. Assist with other clerical duties as needed including special projects, data entry, filing, mailings, phone coverage, etc.
10. Maintain a high level of customer service following established Community Action Customer Service Standards and all applicable guidelines set forth by the program.
11. Attend regularly scheduled supervision meetings, team meetings, mandatory agency trainings, and participate in professional development activities.
12. Comply with agency and funders’ paperwork requirements and procedures.
13. Maintains strictest confidentiality.
14. Performs related work as required.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency.

Requirements

QUALIFICATIONS/SKILLS

We invite individuals with lived experience who are part of communities that have been historically denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons adversely impacted by multigenerational poverty or other inequality.

The ideal candidate will demonstrate the following competencies:

• Interpersonal communication – verbal and written.
• Organizational skills and attention to detail.
• Conflict resolution, problem-solving, establishing priorities, navigating change.
• Judgement and decision-making.
• Ability to work both independently and as a member of a team.
• Knowledge of or ability to learn program data system, excel and spreadsheets required.
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

Key Knowledge and Experience:

• Experience working with marginalized communities and individuals with low incomes.
• Adapt to changing priorities and demonstrate close attention to details.
• Proficient computer skills (Microsoft Suite and databases).
• Must be able to acquire a basic understanding of the program certification procedures.
• Understanding of data capture and tracking methods. Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.

To Qualify

• Minimum Qualifications/Transferable Skills.
• High School Diploma or equivalent required.
• One year of experience of customer service, ability to engage in a compassionate, empathetic manner.
• Bilingual (Spanish or Russian/English) preferred.
• Experience using computers and electronic systems.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

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