Customer Solutions Program Manager

About Us

At Endor Labs, we're not just making waves; we're setting the new standard in application security! In our first year, we've already been named a Gartner Cool Vendor in Platform Engineering, an RSA Innovation Sandbox finalist, and a Black Hat Innovation Spotlight finalist. That’s how you know we’re redefining the future of security.

Founded by industry visionaries Varun Badhwar and Dimitri Stiliadis, Endor Labs is a powerhouse of innovation. With a monumental Series A round of 70M and a stellar team of talent, we’re not just participating in the industry—we’re revolutionizing it.

Our mission? To streamline security for developers and AppSec teams by cutting through the noise and focusing on what truly matters. We tackle risks across Open Source Software (OSS) and CI/CD pipelines with precision, slashing false positive rates by up to 80%. Ready to see what makes us tick? Dive into our 3-minute pitch from our Founder & CEO here. 

Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

How You'll Make an Impact

The Customer Solutions Program Manager will be responsible for establishing and running a structured customer adoption program, ensuring our downmarket customers achieve value and stay engaged long-term. While our Customer Success Engineers (CSEs) focus on technical onboarding and implementation, this role ensures that customers remain active, successful, and well-supported post-deployment.

This person will own the cadence of customer check-ins, adoption monitoring, and engagement to drive retention and expansion. They will also play a key role in customer advocacy and community-building, collaborating closely with marketing to showcase customer success stories, facilitate peer learning, and develop public-facing advocacy initiatives. Additionally, they will partner with sales teams to support renewals and expansion opportunities, ensuring customer value is consistently demonstrated throughout the lifecycle.

• Driving Customer Adoption for Downmarket Customers
  • Build and manage a structured adoption program, ensuring downmarket customers stay engaged and see value over time.
  • Develop repeatable, scalable check-in cadences, ensuring customers don’t go dark after onboarding.
  • Monitor customer health signals and proactively intervene when adoption risks arise.
  • Partner with product and support to streamline common adoption challenges, reducing friction for customers.
  • Work closely with sales teams to provide insights on customer adoption and proactively support renewals and upsell opportunities.
• Customer Advocacy & Marketing Collaboration
  • Lead our Customer Advocacy Program, working with marketing to develop case studies, testimonials, and referenceable customers.
  • Identify and engage potential customer champions to participate in webinars, speaking opportunities, and public endorsements.
  • Collaborate with marketing teams to create compelling customer content, including blogs, success stories, and promotional material.
  • Drive our Customer Advisory Board (CAB) efforts, ensuring structured forums for customer feedback, with marketing alignment on messaging and outreach.
  • Develop the foundation of a customer community, enabling knowledge-sharing and peer support.
• Process & Program Management
• • Establish repeatable operational processes for tracking adoption, gathering insights, and improving retention.
  • Work cross-functionally with sales, product, and support to ensure customer feedback informs business decisions.
  • Identify opportunities for AI and automation to improve efficiency and scale engagement—without overcomplicating processes.

What You Bring to the Table

• 5+ years of experience in customer success, program management, or digital customer engagement within a SaaS or developer-centric company.
• Proven track record in driving structured adoption programs, particularly for mid-market or downmarket customer segments.
• Strong process management and data-driven decision-making skills, with experience in customer health monitoring and retention strategies.
• Experience collaborating with sales teams to support renewals and account expansion.
• Experience collaborating with marketing teams to develop customer advocacy content (e.g., case studies, testimonials, and speaking opportunities).
• Passion for leveraging AI and automation to streamline workflows, but with a pragmatic approach to implementation.
• Exceptional communication and leadership skills, with the ability to work cross-functionally and drive custo