Consultant, Data Designer (Customer Solutions)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio office 2 days per week on Mondays & Tuesdays.

Position Overview

This position will report to the Manager, Customer Solutions for the Customer Interaction and Journey Management team.

The Data Designer is a key member of a high-performing team responsible for curating customer interaction data across all enterprise touchpoints. This work enables a comprehensive operational view of how customers engage with Nationwide and their preferences for doing business.

Key Responsibilities

• Develop data mappings, source-to-target ETL specifications, and define functional and non-functional data requirements.

• Support journey contextualization and customer profiling to enhance analytics and experience design.

• Create and maintain detailed data documentation, including data dictionaries, process flows, and system specifications.

• Collaborate with business teams across the enterprise to develop journey maps that inform customer experience strategies.

• Interface with a wide range of data channels including web, mobile, email, text, and IVR, across cloud, analytic, and operational platforms.

• Communicate data requirements and technical solutions clearly to development teams and stakeholders.

• Design data solutions that are scalable, performant, and aligned with enterprise architecture standards.

Qualifications

• Experience in data design, ETL development, and data modeling.

• Strong understanding of customer interaction data and journey analytics.

• Proficiency in tools such as SQL, Informatica, Talend, or other ETL platforms.

• Familiarity with cloud data platforms (e.g., Snowflake, Azure, AWS) is preferred.

• Ability to translate business needs into clear technical specifications.

• Excellent communication and collaboration skills.

Preferred Skills

• Knowledge of journey mapping methodologies and customer experience frameworks.

• Experience working in Agile environments.

• Experience with event streaming technologies such as Kafka, Confluent, or Azure Event Hubs.

• Exposure to data visualization tools (e.g., Tableau, Power BI) is a plus.

Why Join Us?

This is a unique opportunity to help shape how customer data is leveraged to drive insights and improve experiences. You’ll be part of a collaborative, innovative team that values curiosity, clarity, and customer-centric thinking.

#LI-AC1

Job Description Summary

Nationwide’s industry leading workforce is passionate about creating data solutions that are secure, reliable and efficient in support of our mission to provide extraordinary care. Nationwide embraces an agile work environment and collaborative culture through the understanding of business processes, relationship entities and requirements using data analysis, quality, visualization, governance, engineering, robotic process automation, and machine learning to produce targeted data solutions. If you have the drive and desire to be part of a future forward data enabled culture, we want to hear from you.

As a Data Designer you’ll process, organize, structure or present data to make it meaningful for business decision making and to position data-intensive projects/programs for success. You’ll be an integral part of a project, program or team and perform a variety of tasks related to identifying business partners’ analytical needs and obtaining, collecting, organizing and interpreting data. You’ll perform analysis and interpret results, providing insights and recommendations. This may take the form of thematic maps, reports, charts, tables and other analytic visualization.

Job Description

Key Responsibilities: 

• Evaluates information from multiple sources, provides recommendations, reconciles conflicts, cleans data in