Customer Service Representative

Position: Customer Service Representative

Location: 15001 NW 79 CT Miami Lakes, FL 33016

Terms: Full-time ; Minimum 1 year customer service experience required

Pay: $15/hr.

 

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Respond to a wide range of customer inquiries, providing support for products, services, and issue resolution.
• Utilize internal systems to process transactions, troubleshoot issues, and deliver tailored solutions.
• Stay current on company offerings to recommend appropriate products, services, and promotions.
• Handle escalations from executive offices, regulatory agencies, and social media as directed.
• Demonstrate strong knowledge of billing, technical support, and product features to resolve concerns.
• Protect customer data and company assets while maintaining a clean, professional work environment.
• Collaborate across departments and communicate clearly to ensure timely, effective issue resolution. 

Qualifications

• Minimum 1 year customer service experience required
• High school diploma or GED 
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous 
• Customer oriented

Work Environment

• Regular work performed in a climate-controlled, call-center environment
• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA 
• PTO
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies 
• Employee assistance program
• Additional voluntary benefits

Next Steps

1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly  

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DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.