Citi Controls – End User Computing (EUC) – EUC Framework Director

Key Responsibility Overview:

The Citi Controls – End User Computing (EUC) team is responsible for the development of consistent principles and standards to govern and manage End User Computing (EUC) and IT enable and IT Enabled Smart Solutions (ITeSS) in a consistent manage across Citi. The team partners with the businesses and functions to drive continuous development of enterprise-wide guiding principles, policies, processes, and practices. develop consistent approach and practices. The team is also responsible to measure policy adherence and remedial actions associated with Policy adherence ad well as drive EUC agenda progress.

The role manages multiple teams of senior professional and will be responsible to support the development and implementation of the vision and strategy relating to EUC Framework supporting the end-to-end EUC lifecycle. The role requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization.

Responsibilities:

• Support the design and implementation of the EUC Governance Framework for Citi.
• Provide senior leadership oversight over the EUC governance programs including principles, policy, practices and standards including industry best practices.
• Drive progress for continued development of enterprise-wide guiding principles, policies, processes, and practices.
• Measure Policy adherence and remedial action associated with Policy adherence.
• Measure Policy adherence and remedial action associated with Policy adherence.
• Manage relationships with business and Global Functions leaders efforts to drive EUC agenda progress. 
• Manage communications relative to EUC Transformation & Governance with senior management, the Executive Operating Committee, Business Risk and Control Committees and the Audit Committees of the Board as needed.
• Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities support the EUC Lifecycle.
• Support the identification/design and implementation of an appropriate tools for EUC discovery capability.
• Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively.
• Design and implement processes for managing issues identified relating to EUC Framework.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Support key tooling, technology, and transformation projects across the organization as Subject Matter Expert in data policies.
• Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control-related matters with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Qualifications:
• A minimum of 15 years of experience at a global financial institution15+ years of experience
• Deep understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities.
• Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.
• Well-developed listening skills and a strong ability to engage at the senior management level.
• Ability to understand and operate successfully in a complex, heavily matrixed corporate.
• Strong understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms?
• Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations a pl