SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60040448

Requisition No: 842461 

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60040448

 Pay Plan: Career Service

Position Number: 60040448 

Salary:  $1,598.52 - $3,355.28 

Posting Closing Date: 12/12/2024 

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                                              Senior Human Services Program Specialist

 

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.  This position will be located in SunCoast Region, location to be determined.

 

The bi-weekly salary range for this position is $1598.52 - $3355.28.                              

 

The individual occupying this position is responsible for ensuring that policies and procedures of the ESS Programs are correctly administered within the Region.  This is accomplished through coordination with Central Office and Regional Operations staff to ensure that eligibility activities are completed according to current operating procedures and understanding of data analysis functions. This position may involve some travel. Facility is a tobacco free environment. 

 

 PRIMARY DUTIES MAY INCLUDE:

• Coordinate with operations to ensure performance measures are met in each service center through data analysis, case reviews, recommendations, and follow-up .
• Provide quality assurance support by completing various ADHOC reports and delivers findings.
• Provide Operational support and technical assistance through case reviews, completion of ad-hoc reports and review of data systems.
• Review and analyze performance data to determine policy and procedural strengths and opportunities.
• Recommend technical assistance targeted to problem areas.  Serve as a regional On Call specialist as required, responding to operations staff, community partners, Call Center staff, and customers to resolve policy and/or procedural questions or concerns. 
• Develop relationships and maintain open communication with Community Partners to ensure they are equipped to provide exceptional customer service by following Department policies and procedures.
• Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
• Develop training curriculum.
• Plans, organizes, and conducts in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs. 
• Act as liaison between region and Central Office in identifying local needs and issues. 
• Compile statistical reports and prepare memos and other correspondence as requested. 
• Act as liaison to other community and/or government agencies and serve as a spokesperson on program policy when neces