Senior Product Manager

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Sales Cloud is the #1 AI CRM platform worldwide, empowering sales teams and driving revenue growth for over 100,000 customers across every industry, region, and segment. We are proud of our outstanding track record, having been recognized as a leader in the Gartner Magic Quadrant for 16 consecutive years.

We seek an experienced and innovative Senior Product Manager to help transform Sales Cloud, the cloud that started it all! We are focused on building tools for the sales organization of the future, powered by data and AI. As a member of our dynamic team, you will play a key role in executing on that vision.

Role Overview

Do you enjoy diving deep to understand the needs of users? Are you great at connecting the dots across product areas? Are you scrappy about how you generate and validate ideas? Are you passionate about seeing product investments yield results for your customers?

We are looking for an execution-minded product owner with the ability to shape & deliver on an ambitious product vision. In this role, you will work directly with the product development team to deliver the best possible experience for our users. You will become an expert on how customers use core capabilities of Sales Cloud including Account, Contact, Lead, and Deal Management, and help define the vision for how these functions will change in the era of AI.

Responsibilities

• Demonstrate extreme ownership: Be the subject matter expert for your product area and conversant on related products. Seek out areas of collaboration with other product teams within and outside of Sales Cloud. Evangelize and spread best practices for your product domain to our sales organization, customers, and partners.
• Represent the customer: Be a strong voice and champion for customer needs. Build impactful, personal customer relationships. Bring the customer's voice into the product development process, from research and requirements to product launch.
• Drive entire feature delivery lifecycle: Research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test, and deliver a marketable product on time; collaborate with Product Marketing & customer-facing roles to drive market awareness, customer acquisition, and user adoption.
• Manage the roadmap: Maintain a clear roadmap that aligns with the broader team’s vision. Ensure your team and stakeholders understand the “why” and “how” of what’s being developed. Constantly re-evaluate the roadmap against market trends, business needs, and customer impact, and make tough tradeoffs as needed.
• Communicate clearly and efficiently: Ensure the team understands and agrees upon the criteria for success, including minimum viable product requirements, deadlines, and metrics. Ensure customer-facing UI text, documentation, and other materials are clear and accurate. Communicate progress and risks in a timely fashion. Champion the team’s accomplishments.

Qualifications

• 5+ years of solid product management experience, on products with significant scope and complexity
• Experience taking one or more products through the full product cycle, from proposal to launch
• Top-notch communication skills across a variety of mediums (written, visual, oral)
• Significant experience engaging with users & customers, e.g. performing user research, troubleshooting issues, presenting roadmaps, channeling customer requirements
• Comfort juggling multiple competing priorities in a fast-paced environment
• Demonstrated ability to “get things done” while keeping everyone informed and on the same page

Desired Skills and Experience

• Experience building Enterprise SaaS products
• Deep familiarity with CRM systems, sales technology, or related systems
• A collaborative spirit and desire to build strong relationships with your teammates

Accommodations

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