Digital Document Services Specialist

Job Title: Digital Document Services Specialist

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

The Digital Document Services Specialist provides exceptional support by ensuring accurate and efficient document management across the organization. This hybrid role includes classifying and processing scanned documents, verifying quality and accuracy, and inputting information into pre-defined fields. The individual ensures compliance with client Service Level Agreements (SLAs), organizational policies, and governmental regulations while maintaining the confidentiality and integrity of sensitive information.

In addition to core document management duties, the role requires flexibility to assist in other operational areas as needed. This ensures seamless support across various functions, contributing to a high-quality experience for both internal stakeholders and clients.

 

Duties and Responsibilities:

• Classifying scanned documents by checking form fields and inputting information into pre-defined fields.
• Ensuring the quality of scanned documents.
• Processing documents while maintaining accuracy as guaranteed in client Service Level Agreements (SLAs).
• Matching corresponding paperwork to accounts and applying appropriate business rules.
• Adhering to all governmental regulations and company policies and procedures.
• Protecting organizational assets and maintaining privacy and confidentiality.
• Upholding ethical standards and complying with business principles.
• Assisting in other operational areas as needed.

 

Qualifications and Education Requirements:

• Have a minimum high school diploma or equivalent.
• Possess strong attention to detail and high-volume data entry experience.
• Demonstrate fast, accurate alpha-numeric typing skills.
• Be comfortable working in a production environment and with technology.
• Show willingness to adapt and learn new technologies.
• Take initiative and pride in their work.
• Thrive in a team environment and be motivated by results.
• Be capable of meeting or exceeding deadlines.
• Have familiarity with document imaging software (desired but not required).

 

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift, and move packages on a standard wheeled cart with a load capacity of 40 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.
• Manual dexterity required for operating office machinery (phones, copy machines, binding equipment, etc.).
• Ability to lift or move packages weighing 40 lbs. or greater frequently.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to utilize a computer monitor and keyboard.

Travel: None or negligible.

Other Duties: This job description is not designed to cover all activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I