Pharmacy Account Management Senior Manager - Cigna Healthcare

Pharmacy Account Management (Non-IC) Senior Manager

The job profile for this position is Pharmacy Account Management (Non-IC) Senior Manager, which is a Band 4 Management Career Track Role.

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As part of Cigna Pharmacy Management, the Cigna Pharmacy Sales & Account Management (CP-SAM) Senior Manager serves as the leader of pharmacy benefits strategy and main pharmacy subject matter expert, working in partnership with the leadership of the Cigna Medical Sales organization with National Segment clients.

The CP-SAM Senior Manager will be responsible for developing and maintaining relationships in the assigned markets, with internal stakeholders (the Existing Business Leads (EBL) of the National, Taft-Hartley and G&E teams), external clients, and local broker/consultant partners to advance Cigna Pharmacy Management client retention & growth strategies.  The CP-SAM Senior Manager will provide direct support on key/strategic clients, as well as leading and managing a team of Pharmacy Clinical Account Manager(s) and/or Pharmacy Account Executive(s) to deliver on results that align with Cigna's corporate strategic goals and market-specific strategies.  Active in-market participation will be a significant part of the supportive local aspect to the CP-SAM Senior Manager role, allowing for close collaboration with Medical Sales leadership in all aspects of our integrated offering.  The CP-SAM Senior Manager will also work closely with the Pharmacy Sales Directors on creating winning strategies for new business and carve-in growth.    

The primary roles of the CP-SAM Senior Manager include:

• Retention of the assigned book of business for the assigned market through proactive portfolio management, leveraging a solid understanding of pharmacy pricing strategies, competitive intel, pharmacy products, and available performance guarantees in order to renew clients and preserve earnings.
• Constant collaboration with the Medical sales team, internal Pharmacy matrix partners, clients, and broker/consultants to optimize the pharmacy benefit for our clients, and ensure optimal penetration of preferred programs, products, and solutions
• Provide primary pharmacy support on key clients as appropriate.
• Creation and execution of a strategy to continually educate & consistently advance the knowledge of pharmacy within the Cigna Medical sales organization, and the Special markets as needed.
• Development & maintenance of a specific pharmacy business plan that outlines sales/training strategies for the assigned markets, and promotion of opportunities to expand the pharmacy earnings contribution to the broader Cigna organization through market- specific client/Cigna/producer organization efforts and initiatives.
• Offer & successfully sell in a suite pharmacy management programs and solutions that align to Cigna's overall value proposition of lowering total health cost.
• Providing strong and consistent leadership to the National and Special markets pharmacy team, which consists of Clinical Account Managers and/or Pharmacy Account Executives.
• Ensure success of new client pharmacy implementations, renewals, and benefit plan changes to optimize client readiness. Enact appropriate risk mitigation strategies through ongoing partnership with Pharmacy Client Service Operations and the broader Service Operations team.
• Optimize aligned human resources to deliver upon our service model commitments.

Responsibilities include:

For the National Market:

• Develop, and execute upon market-specific pharmacy service plans that ensure support for the National, Government & Education and Special Markets (BETS, Taft-Hartley), and deliver on financial contribution goals.
• Managing the assignment of clients to a Clinical Account Manager and/or Pharmacy Account Executive, as applicable.
• Providing management of and support for the pharmacy team assigned, including hiring, onboarding, training, and coaching on performance management.
• Understand market competition, and assist in the new client sales strategies, and existing client retention and development strategies.
• Maintaining comprehensive & current knowledge of Cigna Pharmacy Management’s products, programs, & processes.
• Strongly support and retain the assigned client book of business. Leverage con