Technology Consultant, Customer Experience

The Challenge

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!

Expectations for Success

You will know you are doing a great job when you...

• Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
• Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
• Support the Sales team in pursuit of large deals and the Product team to improve product features
• Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
• Most importantly, you care deeply about our clients and provide them a world-class experience

Qualifications & Requirements

• A Bachelor’s degree in Computer Science or Information Systems
• 1-3 years of experience at a SaaS company  or top tier consultancy
• Proficient with HTML/CSS and Javascript 
  
• Some experience in project work (Project Management, PMO, delivery)
• A superb communicator and problem-solver
• Want to work at a fast-growing tech company

A Day in the Life:

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Serve as main point of contact for clients during implementation and manage the project to completion
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through phone and email
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
• Work with our Product Management and Engineering teams to solve problems and implementations
• Continually adapt and develop in-depth product knowledge and learn new technologies 

To learn more about what we value read about it directly from our employees:

• https://www.qualtrics.com/qualtrics-life/whats-meant-for-you-wont-pass-you-kiras-senior-cx-technology-consultant-career/ 
• https://www.qualtrics.com/qualtrics-life/why-qualtrics-paulina-fetha-implementation-consultant-dublin-ireland/ 
• https://www.qualtrics.com/qualtrics-life/why-qualtrics-niamh-coppinger-senior-technology-consultant-dublin-ireland/
• https://www.qualtrics.com/qualtrics-life/tacos-at-qualtrics-a-history-of-culture/