Staff Software Engineer - RaptorDB Automation

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow Project RaptorDB, based on Postgres, the world's most advanced open‑source database, acts as a foundational data layer that will allow ServiceNow customers to process massive volumes of transactional data on the Now Platform in real-time to meet the demands of AI‑powered applications. It adds analytical capabilities to meet advanced reporting and data mining needs. This team is building the performance benchmarking system for the RaptorDB database. This technology is critical to shape the roadmap of RaptorDB to ensure customers get the best performance. 

We are looking for an experienced Staff Software Developer who wants to play a key role in building critical tooling for the ServiceNow database. We encourage applicants who have not yet worked in this field but bring strong coding and database skills.  

You will work cross-functionally with database and performance engineers, and with strong ties to product managers and executive management. 

This is your opportunity to contribute to cutting-edge database software used at a massive scale. 

What you get to do in this role:

• ServiceNow has built a highly sophisticated system to imitate production traffic and measure the results. As Software Engineer for performance you will develop this system further. 
• Results from this system are frequently used by C-level executives for strategic decision making 
• Investigate and develop state of the art solutions to software problems of high complexity (concurrency/multi-threading, performance optimization, high throughput) 
• Improve the RaptorDB benchmarking system and its deployment into ServiceNow data centers. 
• Improve the results-reporting mechanisms and visualizations. 
• Analyze results, investigate patterns, and help develop ideas for improvements to the RaptorDB database 
• Help improve CI/CD pipeline development and improve testing infrastructure. 

 

Qualifications

To be successful in this role you have:

• 6+ years of experience with software development: Java and Python 
• Strong familiarity with SQL in a professional context 
• Knowledge of benchmarking tools and methodologies 
• Basic knowledge of statistical principles 
• Solid knowledge of building tools in Java and Python 
• Understanding of Linux, shell scripting, and Ansible 
• Good knowledge of SQL, knowledge of Postgres, Oracle, SQL Server, or MariaDB is a plus. 
• Solid understanding and experience with agile software development methodologies 
• Experience with CI/CD systems. 
• Strong problem-solving and analytical skills with an aptitude for learning new technologies

Nice to have: 

• Understanding of database performance and effective performance reporting 
• Experience with Performance analysis and/or engineering for performance 
• Experience with infrastructure automation.

WJ24

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

 

 

 

For positions in this location, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or