Team Lead - Fredrick, MD

About Go-Forth Home Services

First and foremost your core values should align with ours:

Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.

Chase Perfection - Chase perfection knowing full well we will not reach it, but along the way we will catch excellence. Have a sense of urgency; Go-Forth Time - right now might be the only time you have to get it right.

Dig Deeper - Be an action-oriented professional that makes decisions based on evidence rather than stories & assumptions. Stay curious. Data can speak for itself. Understand the cause of the fire rather than rushing to extinguish it.

Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.

Face it, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.

GROW!-Growth is our purpose. Growing as people & growing our business.

Overview

The pest control technician team leader treats residential and commercial properties for common pests. The responsibilities include but are not limited to: removing webs from the premises, applying granules around the perimeter of the property, mixing pest control chemicals, and applying pest control chemicals to the property. The pest control technician team leaders are also responsible for engaging with customers to ensure a good customer experience and also selling termite prevention services if the customer has termites on their property. Additional responsibilities as team leader include but are not limited to: Accurately and effectively completing quality control inspections assessing past treatments and current conditions to make decisions on how to please customers, being the first call to assigned technicians for all sales and treatment-oriented questions, providing encouragement and support for all team members daily, conducting daily touch base meetings for all team members, and train new hires.

Primary Responsibilities

Pest Control Treatments:

Remove webs from the premises.

Apply granules around the perimeter of the property.

Mix and apply pest control chemicals as required.

Customer Engagement:

Engage with customers to ensure a positive customer experience.

Sell termite prevention services when termite activity is detected.

Team Leadership Duties:

Conduct quality control inspections by assessing past treatments and current conditions.

Serve as the first point of contact for technicians regarding sales and treatment questions.

Provide daily encouragement, support, and guidance to team members.

Conduct daily touch-base meetings with the team.

Train new hires on company processes, including sales, reviews, and treatment procedures.

Key Result Areas

Greet customers following Go-Forth standards for customer service.

Treat homes and commercial properties for common pests following all Go-Forth and state-required procedures.

Enter notes into the CRM system (PestRoutes) and document all customer interactions.

Drive company vehicles to customer locations utilizing GPS.

Quote customers for termite prevention and active termite services when applicable.

Request customer service reviews from satisfied customers.

Train and guide technicians to accurately perform all treatment aspects, including termite services.

Work an assigned territory, often treating 14-18+ houses or locations per day.

Conduct daily touch-base meetings and train new hires on sales processes, reviews, and treatment procedures.

Lead the team in obtaining positive Google reviews.

Additional Responsibilities:

Complete other tasks as assigned to support team and company goals.

Requirements

General Requirements:

Valid driver’s license.

Clean driving record.

21+ years of age.

Ability to drive and operate a company vehicl