Senior FiberTite CARE Specialist

At Seaman Corporation, every associate is instrumental to our success. Become a part of our growing team!


WHO WE ARE
At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.
Every Seaman Corporation associate plays a valuable role in our company’s continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.
Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.
WHAT WE OFFER
• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner
Seaman Corporation is seeking a Senior FiberTite CARE Specialist to join our Operations team! This position will report to the FiberTite Customer Experience Manager in Wooster, OH.
POSITION SUMMARY
The Senior FiberTite CARE Specialist is responsible for delivering exceptional customer experiences by serving as the central liaison between sales, planning, customers, and contractors. This role supports the full project lifecycle—from order entry to on-time delivery and accurate invoicing—while ensuring communication and coordination at every stage. Acting as both advocate and collaborator, the Senior FiberTite CARE Specialist drives seamless project execution and maintains the highest standards of service and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Accurately prepare and enter customer orders with >98% accuracy, ensuring smooth and efficient processing from start to finish
• Serve as a trusted point of contact by responding promptly and professionally to inquiries via phone, email, and Teams/Cisco
• Coordinate closely with customers and logistics teams to secure on-time, accurate deliveries that meet project timelines
• Proactively manage open orders, monitor shipping status, and provide timely updates to customers and internal stakeholders
• Partner cross-functionally with Sales, Operations, and Accounts Receivable to align on priorities and deliver on customer commitments
• Generate and manage drop ship invoices to ensure billing accuracy and on-time collections
• Support Industrial Fabrics order management and customer inquiries after onboarding to FiberTite processes and systems
• Anticipate potential challenges, escalate issues early, and collaborate with internal partners to drive effective solutions
• Champion continuous improvement by identifying process gaps, recommending enhancements, and supporting implementation
• Build and maintain strong, long-term relationships with customers, sales representatives, and internal business partners
• Represent the CARE team at one industry trade show annually, capturing key market insights to share with colleagues
• Contribute to team growth by participating in interview panels for new CARE Representatives
• Support consistency in service delivery by helping develop and refine CARE scripts and standard operating procedures (SOPs)


REQUIRED QUALIFICATIONS
• Associate or bachelor’s degree in business or related field, or equivalent combination of education and relevant experience
• 2–3 years of customer service experience, preferably with technical or industrial products
• Strong verbal and written communication skills
• Demonstrated ability to build positive customer relationships and deliver high-quality service

PREFERRED QUALIFICATIONS
• Fluency in Spanish (highly desirable, but not required)
• Professional demeanor with excellent interpersonal skills
• Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment
• Proven problem-solving skills and sound judgment
• Profici