Senior Staff, AI DevEx Platform Engineer

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

 

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

 

Your Impact on our Mission:

At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence.

As a Senior Staff AI DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience.

This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding.

You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces.

You’ll enjoy this role if you are…

• Enjoy shaping developer-facing platforms that enable productivity, consistency, and autonomy
• Are motivated by org-level leverage rather than owning a single service or team
• Like designing cohesive developer experiences across a growing, distributed engineering organization
• Care deeply about developer empathy, usability, and reducing cognitive load
• Prefer solving ambiguous problems through thoughtful design, iteration, and collaboration
• Are comfortable influencing outcomes through clear communication and shared context, not authority alone
• Find satisfaction in building systems that scale predictably and help other engineers succeed

Your day to day is…

• Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows
• Design and architect platform services that are secure, scalable, and intentionally easy to use
• Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs
• Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product
• Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity
• Establish and track success metrics for platform adoption, developer enablement, and reliability
• Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey
• Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality
• Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck
• Contribute to a culture of experimentatio