Lead Patient Experience Representative - Endocrinology

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Administration

Job Posting Description

PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*

Internal folks not eligible


This LEAD PER position is  patient facing role where you will mainly be working on registrations, processing referrals, and Insurance prior authorizations. Distribution may vary week to week.

The Lead Patient Experience Representative will be responsible for: 

1. Patient Encounter Management:
   • Provides positive and effective customer service that supports unit operations.
   • Collaborates with referring providers and practices.
   • Obtains required authorizations to compile patient and staff schedules.
   • Schedules patients and supports the patient encounter
2. Check In / Check Out:
   • Greets and directs patients, families and visitors.
   • Monitors daily schedule and coordinates flow with clinicians /supervisor.
   • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.   
   • Facilitates and directs communication with Financial Counseling.

1. Administrative:
   • Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events.
   • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
   • Provides routine clerical support as needed.

1. Process Improvement:
   • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
   • Assists in implementing change in internal systems and procedures

 

1. Patient Experience Coordination:
   • Monitors clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues.
   • Responds to patient’s needs, and situations requiring escalated service response.

 

1. Training:

• Participates in the development of training programs.