Clinical Manager

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description:  In this role, the Clinical Manager has responsibility for overseeing the effective functions of multiple designated clinical programs, as well as providing direct services as necessary. Duties include supervising Clinical Coordinators and ensuring that services are provided according to best practice standards that promote client recovery. All areas are primary job functions unless otherwise indicated. 

Schedule Details: Full-Time; 9:00am - 5:00pm based on business needs 

Location: Reading, PA

Program: Crisis Intervention

Salary: $80,000+/year

Job Functions:

• Possess knowledge of the organization and management of clinical and/or treatment services for behavioral health clients.
• Possess knowledge of the agency’s policies and procedures.
• Effectively implement program goals regarding service delivery.
• Conduct regular program staff meetings to meet administrative needs of the program.
• Possess knowledge of the agency’s primary software systems.
• Effectively use Word, Excel, and MyEvolv Electronic Health Record.
• Maintain effective and efficient communication with direct supervisor.
• Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner.
• Complete other responsibilities as assigned by direct supervisor.
• Train staff to effectively conduct their work responsibilities.
• Orient and mentor new Clinical Coordinators and other staff as necessary to the agency policy and procedures, the applicable Standard Operating Procedures (SOP) and licensure/regulatory/contractual demands of the program.
• Possess knowledge of the required staff qualifications for all program positions.
• Oversee maintenance of staffing consistent with program needs, EEO regulatory requirements and Holcomb’s policies.
• Possess knowledge of staff performance evaluation processes and ability to document staff compliance with requisite performance standards.
•  Conduct annual performance evaluations and 90-day probationary evaluations.
• Communicate HR approved personnel disciplinary actions, as necessary, consistent with agency personnel policy.
• Maintain personal compliance with all required training requirements and personnel documentation standards.
• Submit to Human Resources in a timely manner copies of all required documentation regarding degree, licenses, certifications, clearances and formal trainings.
• Possess knowledge of all laws, regulations, contractual requirements and agency policies and procedures governing the operation of their designated programs.
• Maintain program in full compliance with all applicable licensing standards, contractual requirements and all agency policies.
• Assist supervisor in evaluating program effectiveness and developing an annual program plan.
• Oversee effective documentation of program compliance with Performance Improvement indicators, census and other utilization data.
• Possess knowledge of the standards and ethical principles of the best practice of the behavioral healthcare relevant to their programs.
• Collect outcome data and assess efficacy of program services.
• Review preliminary responses to client complaints/grievances prior to submission to the corporate office.
• Possess knowledge of effective and efficient service systems and ability to conduct/oversee performance improvement activities.
• Oversee the timely and effective reporting of incidents through the incident management system.
• Establish and maintain effective working relationships the clients, their families, payers, community support service representatives, and agencies.
• Participate in interagency meetings and represent the agency in an effective and professional manner.
• Prepare clear and concise reports and communicate effectively both orally and in writing.
• Work within a group to develop internal systems to improve or ensure quality services.
• Participate in agency committees to develop and implement program/service enhancement.
• Assist with development of expansion of services or with the development of new services.
• Prepare formal proposals for service enhancement or expansion in response to RFPs or other opportunities for growth.
• Atten