Patient Accounts Customer Service Representative Lead - Collections - Day

General Summary

Assists in oversight of the daily operations and work activities of the Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor.

 

Shift

Full Time, Mon-Thursday 8 am -4:30 pm, Friday 7:30- 4pm

2 late shifts each week working 9 am -5:30 pm 

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.
• Assists with annual performance evaluations and with the interview process. May perform audits on other staff members’ work.
• Reviews, reconciles and/or corrects a variety of reports.
• May interact with collection agencies and a variety of governmental agencies.
• May assist staff with follow up and/or resolution of accounts.
• Acts as a resource for business office staff, Access ED Staff and PAS IT staff.
• Trains new hires as well as conducting training for existing employees as needed.

Common Expectations:

• Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
• Assists in developing, establishing and maintaining policies, procedures and standards.
• Maintains appropriate records, reports, and files as required.
• Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

 

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 3 years Relevant experience. Required

Licenses:

• Certified Patient Accounts Technician within 1 year Required or
• Certified Healthcare Access Associate within 1 year Required or
• Certified Healthcare Access Manager within 1 year Required or
• Certified Revenue Cycle Executive within 1 year Required or
• Certified Revenue Cycle Professional within 1 year Required or
• Certified Revenue Integrity Professional within 1 year Required or
• Certified Revenue Cycle Specialist within 1 year Required or
• Certified Compliance Technician - AAHAM within 1 year Required or
• Certified Healthcare Financial Professional within 1 year Required or
• Certified Revenue Cycle Representative within 1 year Required

Courses and Training:

• Cross-trained in the department or training as a PAS II. Upon Hire Required

Knowledge, Skills, and Abilities:

• Excellent customer service, communication and interpersonal skills.
• Insurance knowledge.
• Computer skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy