Production Administrator - Aerospace

Stratasys is a world leader in 3D printing!

 

Belton, TX

 

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

 

The Senior Production Administrator III is required to interface regularly and effectively with external customers and internal teams with timely follow ups, escalations and resolutions of internal and external customers/Engineers requests/issues. Processes order in a timely and accurate manner, facilitates and expedites prompt shipments to customers. Enters and maintains data integrity in the corporate database to ensure accurate data communication throughout the organization. Organizes and maintains the Admin folder and presents a completed package to the billing department for invoicing.

 

What you will be doing:

• Representing the corporate brand professionally and with integrity at all times; acting as a key supporting contact for assigned Engineers. Delivering consistently high levels of customer satisfaction.                                                                                                            
• Monitoring and actively responding to inbound service requests from external customers and internal team members; communicating processes and procedures via phone, email, chat, and/or by other methods of communication utilized.
• Working directly with customers in conjunction with Sales & PE’s to obtain and review purchase orders, track order status and communicate updates as necessary; assist with meeting targeted sales quotas.
• Meet or exceed positions KPI’s by working in a timely manner, assisting others whom are out of office, keeping clean and accurate Admin folders, and having a low level of error on all tasks assigned.
• Organize and maintain the Admin Folders, make sure all the necessary documents and information is in there and is correct before submitting the package to the billing department for invoicing. 
• Manage special projects for Project Engineering and Marketing
• Daily utilization of the Corporate CRM systems, creating contact records and maintaining the database’s integrity; keeping customer records and databases current and reporting activities and/or results as required.
• Daily utilization of the corporate order entry system, IQS, Solid Jobs, Importing orders, setting up shipments, Managing Customer Portals and assisting the PE’s in putting a clear and concise Work Order on the floor.
• Being a team player who interacts respectfully and confidently with all internal departments/team members.  This includes being a key liaison on interdepartmental projects; for the finance/accounting department.
• Review daily updates, reports, and notifications and inform team members of pending concerns/issues
• Reporting process or procedural dismissals by other team members to management; keeping management informed regarding issues that deter from delivering excellent customer service.
• Work with the Finance Dept. and customers to resolve credit issues, payment terms as required. Reporting process or procedural dismissals by other team members to management; keeping management informed regarding issues that deter from delivering excellent customer service.
• Acting as a backup to other team members during peak times, vacations and out of office events; ensuring adequate coverage and support to customers.
• Train new hires to released work instructions and standard operation procedures.
• Process customer reworks and returns.
• Participate in creating a culture of continuous improvement.
• Forwarding/distributing information to the appropriate team members for action/completion.
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values.
• Other Responsibilities as assigned by the department or manager

 

Must have for this role:

• High School education or GED; post-secondary education desired.
• 2-4 years of previous experience as a customer service representative.
• 4 years’ experience with data entry.
• Comfortable working in a fast-paced environment; ability to handle many tasks simultaneously; and can adapt to an ever changing workload and proactively responding to various last minute requests