Registration Receptionist - Patient Registration - Evening

Position Function:   Responsible for the complete and accurate collection of patient demographic information.  Serves as the initial contact for patient billing.  Answers hospital switchboard and routes calls as requested.  Plays an integral role in disaster procedures.    

Hours:

24/7 2nd shift, 8 hr flex evenings w/rotation as needed.  Every other weekend and holiday

Unit Based Essential Functions and Responsibilities

Core Values:  Service, Integrity, Compassion
1.   Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2.   Maintains confidentiality.
3.   Demonstrates dependability, to include attendance and punctuality.
4.   Is accountable - takes initiative and ownership of issues. 
5.   Displays a professional demeanor.  Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6.   Assumes personal responsibility for 2-way communication.  Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7.   Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8.   Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9.   Represents willingness/enthusiasm to create, embrace and facilitate change.
10.   Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11.   Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12.   Encourages others by providing recognition and support.  

Technical Excellence
1.   Thinks critically; utilizes sound judgment; promptly reports potential risks.
2.   Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3.   Maintains a level of computer literacy appropriate to their role.
4.   Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5.   Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned. 
6.   Adheres to National Patient Safety Goals.   

Job Class Specifics
1.    Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services.
2.    Patient estimates are provided for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor.
3.    Collections are made on out-of-pocket expenses provided from the patient estimate along with ED copays. 
4.    Reconciling the daily banking deposits at the end of day. 
5.    Prepare deposit for pick up next business day.
6.    Assist patients making a payment via the welcome devices and/or personal device.
7.    Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal.
8.    Provides assistance to patients utilizing the welcome device and/or personal device.
9.    Adheres to following the EPIC Insurance Manual regarding participation of payor and plans.
10.    Obtains waiver forms when applicable along with adding the appropriate occurrence code.
11.    Obtains authorizations and referrals as required by insurance. 
12.    Verifies insurance requirements for upcoming services according to departmental standard of work.
13.    Utilizes various software programs for insurance verification.
14.    Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms.
15.    Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable. 
16.    Maintains a neat, clean work area; communicates to Environmental Service as appropriate. 
17.    Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork.  
18.    Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc.  
19.    Understands and knows what to do in the event of an emergency situation.
20.    Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory.
21.    Serves as a preceptor/mentor. 
22.    Willingly accepts new and /or additional responsibilities.