Golf Shop Associate Outside Service

JOB LOCATION

800 N Telluride St Aurora, Colorado 80011-7815

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Job Description

Hiring Salary: $16.00/hour

Minimum Age: 18 years old

OVERVIEW OF POSITION / DEPARTMENT

Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses.  Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences.  The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department

PRIMARY DUTIES & RESPONSIBILITIES   

• Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries.  Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
• Assist with various programming and or marketing activities for the course and Golf Division
• Those with golf instruction experience may be asked to help with instructional programming
• May be issued keys and asked to help with opening and closing responsibilities
• Will help with outside service duties when need arises
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered

Education: 

• No minimum requirement

Experience: 

• No minimum requirement

Preferred Qualifications:

• Previous customer service experience working in a golf shop or similar retail environment

Knowledge:

• Awareness that the customer experience must be the priority if we are to be successful
• Understanding that as a government employee, it is our job to serve the public
• Awareness of the importance of treating everyone with equal respect and kindness
• Awareness of generally accepted cash handling best practices
• General knowledge of the traditions surrounding the game of golf

Skills: 

• Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
• Servant oriented attitude – desire to help customers feel welcome and appreciated
• Exhibits a calming influence in conflict situations
• Knowing when to offer assistance to help with a situation
• Experienced in traditional computer operations and windows-based programs

Abilities: 

• Establish and maintain effective working relationships with employees at all levels of organization
• Be professional when interacting with fellow-employees and the public
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Know when to call on a supervisor or another more experienced staff member to assist with a situation
• Creatively solve problems, negotiate and handle stressful situations in a positive manner
• Have an open mind and look at situations from multiple perspectives
• Take direction and