Employee Benefits Systems Specialist

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:  

This position is responsible for ongoing maintenance of clients in our employee benefit administration system, Employee Navigator. 

Duties and Responsibilities: 

• Configure customized benefit administration systems tailored around the needs of the client, specifics of sold policies, and established Best Practices.

• Work with carriers to configure file feeds between systems and troubleshoot data transmission issues. 

• Provide support for client advisors, support staff, and at times, the actual client.

• Work with minimal direction to resolve issues and provide solutions.

• Manage and log work-related tasks using the Team’s dedicated project management workspace in monday.com.

• Collaborate with the team on defining and refining Best Practices, SOPs, and general process improvements.

Requirements:  

• Innate desire to help others and the ability to do it with kindness.

• Able to work quickly, meet deadlines, and establish your own system for preventing things from falling through the cracks. 

• Extreme attention to detail with the need to understand how things work.

• Excellent verbal and written communication skills.

• Must be self-motivated and able to work well independently.  

• Possess customer service skills including the ability to be accurate, empathetic, compassionate, responsive, resourceful, and conscientious.

• Consistently seek to increase their knowledge of the software and processes, and to look for ways to improve existing Best Practices.

• Be a motivated problem solver who can accurately document and communicate issues. 

• Proficient in Microsoft Office, including Outlook, Excel, and Word with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).  

Education and Experience:

Required Qualifications

• High school diploma or recognized equivalent required.

• Willingness to obtain Health and Life Insurance License in your state is required.

Preferred Qualifications

• Active Health and Life Insurance License in your state preferred.

• Associate degree or higher preferred.

• Experience working in Employee Benefits preferred.

• Experience working in Benefits Administration systems preferred (Employee Navigator, EASE, ADP, Paycom, iSolved).

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee d