Field Debt Leader – Scotland (B2B Commercial)

Department: YUS - FT1- Field Management

Employment Type: Permanent - Full Time

Location: Field Based

Reporting To: Head of Field Operations

Compensation: £45,000 - £55,000 / year

Description

Reports to: Head of Field Operations 
Location: Home based with regular and frequent travel throughout Scotland including occasional staying away (in general more Edinburgh and Glasgow area focused). 
Working hours: Monday to Friday, 40 hours a week 
Reward: £45,000 basic with additional £10,000 Quality bonus and £4,500 car allowance 

Ever fancied running your own Field Debt Operation in Scotland? 
We’re looking for talented and ambitious people to join our rapidly growing business. We have a unique and exciting opportunity for a passionate and motivated individual to join us to lead our Scottish Field Debt Operation resolving commercial Energy debts. 

Working for our Metering business Yu Smart and in collaboration with our colleagues in the Debt Teams, you’ll be responsible for leading our Scottish internal Field Debt Resolution operation. This means leading the implementation of the infrastructure to allow us to successfully deliver across Scotland to visit commercial customers onsite and prevent or resolve debt issues. Our aim is to build a highly credible and respectful field force capable of visiting customers face-to-face to prevent our customers getting into debt in the first place or prevent them getting further into debt. If our customers do find themselves in debt, our mission is to help our customers become debt free as quickly but sustainably as possible. 

We are already shaking up the industry by focusing on pre-Warrant of Entry field debt solutions and if we do have no option but to go to Warrant of Entry, we want to do this as effectively as possible for our customers and as a last resort. 

This role will suit an agile, energetic entrepreneurial leader capable of working calmly under pressure to create a best-in-class function. We are looking for a fresh thinker, someone who has experience in this area but is not constrained by how the industry operates today – this role will be integral to reinventing how debt is resolved via field face-to-face customer interaction. 

This role will involve you working closely with operatives in the field and remote interaction with the internal Debt Management Function to achieve objectives and improve process. 

What We Need from Yü

 Here’s a taste of what you’ll be doing:

• You will lead the building of our own internal Field Debt Resolution capability in Scotland 
• You will train and mentor existing and new field operatives to resolve debt issues in the Field both pre-Enforcement and at Enforcement (Warrant of Entry)
• You will performance manage field operatives to excel in their objectives to help customers become debt free as quickly but sustainably as possible, balanced against commercial outcomes 
• Leads by example with a hands-on approach to nurturing a new concept to significant scale 
• Building highly effective relationships with a diverse range of stakeholders and teams to make things happen fast and to a high standard 
• Map out and deliver the milestones to achieve the objective 
• Provide expert coaching, mentoring and support 

About Yü

 If you have what it takes you could be just what we’re looking for

• You lead by example – you don’t need Energy industry or enforcement experience, but you must be an expert in a similar field and a strong, confident and assertive leader 
• You’re a great coach and mentor but with a real commercial eye for ensuring optimal productivity in the field and successful customer outcomes for those in debt 
• You are well respected as a field leader already having built up credible experience in field operations 
• You have a strong eye for detail and can constantly identify gaps and opportunities to refine and improve process and performance 
• The pint glass is always half full – you thrive on fixing things and change, and you bring others on the journey with you
• You’ll have the necessary skills and experience to hit the ground running 
• You’ll bring fresh ideas but relevant proven experience 
• You have the energy, passion and drive to make things happen 
• Communication - You will have strong verbal and written communication skills which enable you to persuade others to your way of thinking 
• Ambitious – you don’t just want another job, you want a career 
• Team player – you’re happy to help a fellow colleague 
• Goal orientated – you proactively love hitting