Senior Service Support Specialist

<p>We currently have a vacancy for a <strong>Senior Service Support Specialist </strong>fluent in English to offer his/her services as an expert, who will be based in Budapest, Hungary. The work will be carried out either on the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated and closely cooperate with a major client’s IT team, on-site.</p> <p><strong>Your tasks</strong></p><p></p><ul> <li>Requests and Incidents resolution;</li> <li>Windows Server support;</li> <li>Virtualization support (Azure Stack HCI);</li> <li>Office365 support and Azure Support;</li> <li>Moving and setting up IT equipment;</li> <li>Administration of Windows 11;</li> <li>Accounts creation and management. </li> </ul><p><strong>Requirements</strong></p><ul> <li>University degree in IT or relevant discipline combined with minimum 5 years of relevant experience;</li> <li>Very good experience in providing helpdesk support;</li> <li>Experience in network architectures, protocols, and standards, covering LAN, WAN, wireless, VPN, and public networks, Cisco;</li> <li>Experience in deployment of software upgrades;</li> <li>Experience in MS Server operating systems and MS desktop operating systems;</li> <li>Experienced in IT hardware, troubleshooting and diagnostics;</li> <li>Expert knowledge of the MS Office suite;</li> <li>One of the following certifications are mandatory: Microsoft Certified: Azure Fundamentals or Microsoft 365 Certified: Fundamentals or Microsoft MSCA/MCSE;</li> <li>ITIL V4 Fundamentals Certification is required;</li> <li>Excellent command of the English language.</li> </ul><p><strong>Benefits</strong></p><p>If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference <strong>(</strong><strong><strong>12345/07/2023</strong></strong><strong>).</strong><br/></p> <p><a href="https://apply.workable.com/j/05F920D1CE" rel="nofollow noreferrer noopener"></a></p> <p>We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. </p> <p><strong>EUROPEAN DYNAMICS (ED)</strong> (<a rel="nofollow noreferrer noopener">www.eurodyn.com</a>) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. <strong>EUROPEAN DYNAMICS</strong> is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.</p> <p>As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.</p><p><br/></p><p><br/></p><p><strong>EUROPEAN DYNAMICS (ED)</strong> adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in <a href="http://www.eurodyn.com/privacy" rel="nofollow noreferrer noopener">www.eurodyn.com/privacy</a>. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.</p><p>Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.</p>