LMS Administrator (Remote)

Position Overview

We are seeking a skilled and detail-oriented LMS Administrator to support the Defense Health Agency (DHA) in the administration, maintenance, and optimization of the Joint Knowledge Online (JKO) learning management system. The ideal candidate brings hands-on JKO experience, a solid understanding of federal training requirements, and the ability to collaborate effectively across military and civilian stakeholder teams. Experience working in a federal contracting environment is strongly preferred.

Key Responsibilities

LMS Administration & Course Management

• Serve as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurations
• Build, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standards
• Manage user accounts, roles, permissions, and organizational hierarchies within the LMS
• Troubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely manner
• Ensure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standards

Reporting & Data Management

• Generate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managers
• Monitor training completion rates and flag non-compliance to appropriate stakeholders
• Maintain accurate learner records and audit trails in accordance with federal records management requirements
• Support data calls and reporting requirements related to mandatory training programs

Stakeholder Support & Collaboration

• Serve as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end users
• Collaborate with instructional designers and eLearning developers to ensure seamless content integration into JKO
• Provide training and guidance to course managers and content owners on LMS functionality and best practices
• Coordinate with the JKO help desk and platform administrators on system updates, outages, and technical issues

Quality Assurance & Continuous Improvement

• Conduct regular audits of course content, user data, and system configurations to ensure accuracy and integrity
• Identify opportunities to improve LMS workflows, user experience, and reporting capabilities
• Stay current on JKO platform updates, new features, and DoD eLearning policy changes
• Document LMS processes, standard operating procedures (SOPs), and user guides

Required Qualifications

• 3–5 years of experience administering a learning management system, preferably JKO or another DoD/federal LMS platform
• Demonstrated experience managing user accounts, course content, and reporting within an enterprise LMS environment
• Familiarity with SCORM, xAPI (Tin Can), and AICC standards and how they interact with LMS platforms
• Strong analytical skills with the ability to produce accurate, meaningful training reports from LMS data
• Excellent written and verbal communication skills; ability to convey technical information clearly to non-technical audiences
• Strong attention to detail and commitment to data accuracy and system integrity
• Ability to obtain and maintain a DoD security clearance (clearance level determined by program requirements)
• U.S. citizenship required

Preferred Qualifications

• Prior experience supporting Defense Health Agency (DHA) or other Military Health System (MHS) programs
• Hands-on experience with JKO as an administrator or course manager
• Experience working in a federal contracting environment, including familiarity with contract deliverables, performance standards, and government oversight
• Working knowledge of Section 508 compliance requirements and accessibility standards for digital learning content
• Familiarity with DoD training policies, including DoDI 1322.26 and related directives governing distributed learning
• Experience with eLearning authoring tools (e.g., Articulate Storyline, Rise) and collaboration with instructional design teams
• Relevant certifications such as CompTIA Project+, Certified Government Learning Professional (CGLP), or LMS platform certifications

Work Environment & Schedule

• Full-time, 40 hours per week
• On-site, hybrid, or remote schedule commensurate with contract requirements and government direction
• May require occasional support outsi