Implementation Manager - Zero Trust

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Remote, US

 

Implementation Manager, Zero Trust 

As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, you will be the technical lead starting from the project kick-off until the customer is fully utilizing their contracted products and services.  You will oversee and support technical implementation tasks for new and existing customers.  You are a product expert and will leverage your knowledge to ensure that our customers understand and utilize the Cloudflare platform to its fullest extent.  Your goal is to help customers to be successful and to derive the most value possible from their Cloudflare investment.

You will work closely with the Customer Success Manager (CSM), Customer Solutions Engineer (CSE) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.  Customer success will drive you through the entire organization as you implement scalable solutions for your customer’s needs.

Responsibilities:

As a critical member of the Customer Success team you will be responsible for onboarding new customers, additional products for existing customers and customers who come to us when their applications and networks are being attacked.

• You will be part of a global team and will work closely with Sales and Customer Success
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices

Experiences might include a combination of the skills below:

• A minimum 5 years experience working in a technical implementation or onboarding team, security engineering team, security operations center or other highly technical team
• Deep understanding of how the internet works:
• Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Reverse and forward proxies and the applications of both
• Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
• Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
• Demonstrated experience with:
• Software distribution in Microsoft, Mac and Linux environments
• Software distribution via Mobile Device Management platforms
• Deep understanding of SSO, ADFS, LDAP and SAML
• Deep understanding of the role of the IDP for SSO
• Experience working with Forward Proxy, Content Filtering & DLP solutions
• Windows & Linux server system administration
• Detailed working knowledge of web based security and network infrastructure, security proxies, such as NGFW, SSL/IPSec and SSL/TLS VPN appliance & services, Firewalls, etc.
• Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE, MCSE, etc. will be a huge plus
• Ability to manage a pro