Sales Support Specialist

This posting will close on September 13, 2024.

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission.

RQI Partners is a partnership between the American Heart Association and Laerdal Medical. 

We invite you to review the requirements of the position below. If this career opportunity has piqued your interest, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

RQIP Benefits Include:

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

Position Overview: 

Under the direction of the Sales Support Manager, this position is responsible for leading efforts to provide support and fulfill requests submitted by the Field Impact team members. Working closely with those responsible for executing the processes, and those impacted by the processes, the position will help assure clarity through documentation, training, and direct support as needed.

Position Holder is Accountable For: 

• Assisting Field Impact Team Members with Salesforce process-related requests including (but not limited to) Quote creation/maintenance, Opportunity creation/maintenance, and Order creation/maintenance.
• Administration of Sales Support inbox and delegation of requests from Field Impact team to appropriate Sales Support team member based on nature of request.
• Administration of NRP Inbox and primary Salesforce Quote & Opportunity processor and Order creation for NRP ILT purchases made through non-tiered Accounts.
• Primary processor for closing Salesforce Opportunities.
• Provides documentation & training pertaining to sales-related processes.
• Responsible for processing NRP ILT refunds through eCommerce portal.
• Assisting Field Team members with customer requests to terminate contracts and return equipment by corresponding with appropriate RQI Stakeholders across various internal cross-functional teams.
• Confirms customer MSA/contract terms and pricing as needed.

Required Skills and Competencies: 

• Bachelors degree in Accounting, Finance or Business
• Five (5) years of experience in Sales Support
• Proficient with computer applications including Windows, Excel, Word, PowerPoint
• CRM Systems Experience (Experience with Salesforce preferred, but not required)
• Strong internal customer service skills
• Ability to interact with all levels of RQIP and partner businesses’ staff, vendors, and external customers
• Ability to work/think/reason independently

The estimated annual base salary for this position is $65,000 to $70,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.