HPE GreenLake Customer Success Manager - Responsable service client H/F (Open)

HPE GreenLake Customer Success Manager - Responsable service client H/F (Open)<p>  </p>This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.<p></p><p></p><p><b>Who We Are:</b></p><p>Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p><p></p><p></p><p><b>Job Description:</b></p><p>   </p><p><span><span>In a typical day as a Customer Success Manager (CSM), you would be responsible for</span></span></p><ul><li><span><span>developing and maintaining strategic partnerships with customers,</span></span></li><li><span><span>understanding their people and business goals,</span></span></li><li><span><span>partnering with them throughout their GreenLake journey.</span></span></li></ul><p><span><span> </span></span></p><p><span><span>You will be accountable for the strategic leadership, engagement profitability and delivery excellence of your assigned account. As a trusted advisor, you will drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases, identify expansion opportunities and ensure profitability throughout the entire offering contract term.</span></span></p><p><span><span> </span></span></p><p><span><span>You are managing the long term relationship with our customers providing them with business outcome. You are accountable for the accounts throughout the life cycle of the customer agreement, and therewith owning business growth, P&amp;L, customer loyalty and service delivery. As a trusted advisor, you will drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases.</span></span></p><p><span><span> </span></span></p><p><span><span>By leading the internal delivery organization and delivery partners you have a big impact on the success of HPE. You establish relationships with customers/partners at all organizational levels and you are able to interface with senior levels in internal and external groups. You will build excellent relationships with key decision makers at the customers and built your internal stakeholders to ensure a successful long term relationship. <span>Team work is key in HPE, you will be working with people locally but also engaging in multinational teams.</span></span></span></p><p><span><span> </span></span></p><p><span><span>Your success as a CSM will be measured on the following success criteria:</span></span></p><ul><li><span><span>Solution adoption: Time to value for the customer</span></span></li><li><span><span>Business Growth: new business order growth/revenue ownership, identification of new revenue opportunities, contract renewals</span></span></li><li><span><span>Profitability: Ownership of account profitability, cost optimization, recovery planning</span></span></li><li><span><span>Operations: Drive SLA achievement, drive customer satisfaction. drive optimization and innovation</span></span></li><li><span><span>Customer loyalty: Drive Net Promotor Score (NPS), apply multi level governance</span></span></li></ul><p><span><span> </span></span></p><p><span><span>The CSM will report into the Northern Western Europe HPE Pointnext Services Business Unit and work in close collaboration with the Country PointNext Services leader.</span></span></p><p><span><span> </span></span></p><p><span><span>If you are…</span></span></p><ul><li><span><span><span>Fluent in French &amp; English written and spoken.</span></span></span></li><li><span><span><span>Holding a Bachelor or Master degree in a relevant study is required, as well as several years of experience in a role, managing Managed Services-like services in the IT market preferably enterprise infrastructure, cloud or services.</span></span></span></li><li><span><span><span>experienced in managing deals throughout their life cycle in complex matrix organizations and have proven leadership skills. You have a proven track record of building strong customer relationships up to C-level and value based solution selling.</span></span></span></li><li><span><span><span>creative, adaptive, emphatic, credible, analytical, structured, hands-on, independent, collaborative and persistent.</span></span></span></li></ul><p><span><span> </span></span></p><p><span><span>Join us and make your mark!</span></span></p><p></p><p></p><p><b>Additional Skills:</b></p><p></p><p></p><p>