Sr. Product Designer, AI Orchestration

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here — that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process — and when not to.

Job Posted: 24/11/2025

Location: North America (Canada & United States)

Hi there!

AI automation should feel magical, not fragile. But right now, most AI tools get the balance wrong—either requiring prompt engineering expertise or offering black box decisions users can't trust. People want to use AI more extensively in their workflows, but they need confidence that it will behave predictably, handle edge cases gracefully, and provide human oversight when it matters most.

As a Senior Product Designer on our AI Tasks team, you'll craft experiences that make powerful AI capabilities approachable and trustworthy. You'll own Human-in-the-Loop and AI by Zapier—designing the tools that help millions of users confidently integrate AI execution and human review into their automations. You'll report to Mindy Wagner and work directly with product, engineering, sales, and customer success to shape how our customers use AI to unlock new workflow capabilities.

What You'll Love About This Role

• Strategic impact and real influence. Your designs directly drive Zapier's enterprise growth, shape company strategy, and close major deals. You're defining how we think about enterprise design across the company.

• Fascinating, career-defining problems. Enterprise AI governance, citizen development models, administrative AI agents, and organizational transformation are genuinely challenging design spaces at the forefront of where work is headed. Help establish industry-leading patterns.

• Exceptional collaborators. Partner with product, engineering, and go-to-market teams who care deeply about outcomes and are building something genuinely differentiated.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• Leading across teams and building consensus. You have 7+ years designing for enterprises, with demonstrated experience driving initiatives across multiple product areas, aligning misaligned stakeholders, and partnering with VP-level leadership on product direction. You present to executives, navigate conflicting feedback from sales, engineering, and customer success, and drive alignment when teams disagree.

• Platform thinking and setting standards. You see how admin, workspaces, and observability connect—and design systems that work cohesively across all of them. You establish design patterns, governance frameworks, and interaction models that other teams adopt and build on. Your work compounds value across the organization.

• Enterprise complexity at scale. You've shipped admin experiences, RBAC systems, audit trails, or compliance features for thousands of users across multiple stakeholder groups (IT, Security, Compliance, end users). You design governance and oversight experiences that help enterprises adopt AI confidently—balancing democratized access with necessary controls, and making complex systems like permissions, provisioning, and IDP mapping intuitive without oversimplifying what power users need.

• Demonstrate Craft and Impact: Share a portfolio that highlights polished UI, strong UX thinking, and clear, measurable imp